Designed to help public and private agencies organize a successful volunteer program, this guide begins with a discussion of the development of successful management techniques for use in the planning, implementation, and operation of volunteer services. Elements of structuring volunteer objectives, developing agency rationale for volunteer…

Since research suggests that a direct relationship exists between effective orientation and employee productivity, careful consideration must be given to content, design, and delivery issues when developing orientation training programs for foreign-born employees. The United States typically does not provide adequate employee orientation.…

This handbook, written for volunteer coordinators working with programs in adult basic education (ABE) and English as a second language (ESL), consists of information dealing with the planning, day-to-day coordination, and followup efforts needed to utilize volunteers effectively. Addressed in the individual sections of the guide are the following…