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Download full textMaughan, George R. – Online Submission, 2007
This qualitative research examines the cognitive processes embedded in self-explanations of automobile and motorcycle service technicians performing troubleshooting tasks and solving technical problems. In-depth interviews were conducted with twelve service technicians who have obtained the designation of "master technician" or equivalent within…
Descriptors: Problem Solving, Troubleshooting, Equipment Maintenance, Auto Mechanics
Peer reviewed
Direct linkEvans, Michael A. – TechTrends: Linking Research & Practice to Improve Learning, 2004
Over the past year the author has conducted user, task and context analyses as part of a larger project to develop a knowledge management (KM) system for the U.S. Navy. In this piece he shares that experience as well as point out a few of the challenges that he encountered. Ideally, this account will provide the opportunity for others to compare…
Descriptors: Performance Technology, Job Performance, Staff Development, Job Training
