This qualitative research examines the cognitive processes embedded in self-explanations of automobile and motorcycle service technicians performing troubleshooting tasks and solving technical problems. In-depth interviews were conducted with twelve service technicians who have obtained the designation of "master technician" or equivalent within…

In the domain of electrical circuits troubleshooting, a full factorial experiment investigated the hypotheses that (a) studying worked examples would lead to better transfer performance than solving conventional problems, with less investment of time and mental effort during training and test, and (b) adding process information to worked examples…

Provides real-life examples of training disasters; offers tips for avoiding and recovering from them when they do occur. (JOW)

Workers who become adept at using computer software are often asked for help by coworkers. To use their time more efficiently, they should be prepared as effective on-the-spot trainers who might teach a group how to solve a common problem. (SK)

Philip Morris' troubleshooting improvement program is based on nine key elements: targeted work groups; procedural, declarative, and strategic knowledge; cooperative learning; plant managers' support; widely applicable procedures; training organized by machine components; varied instructional methods and media; team teaching by operational,…

Describes how one school district resolved problems and saved money with its classroom computers with the help of a formal technology plan and its students. Describes how students were organized to troubleshoot for computer-related problems, the mutual benefits derived from the effort, and several best-practice tips to use on such an approach. (GR)

Electronic troubleshooting expertise was explored in the three contexts (design, production, and repair) that reflect distinct problem solving task environments. The purpose of the effort was to provide a more precise definition of the boundaries of expertise in electronics troubleshooting and the relationship of context to the development of…

Describes a pilot computer training program for library staff and patrons at the University of Wisconsin-Madison. Reviews components of effective training programs and highlights core computer competencies: operating systems, hardware and software basics and troubleshooting, and search concepts and techniques. Includes an instructional outline and…

This document presents materials to assist individuals responsible for coordinating mentor programs at career academies and materials to assist mentors. Section 1, which is addressed to coordinators, contains guidelines pertaining to the following aspects of planning and implementing mentor programs: policies and procedures; budgeting and funding;…