Purpose: Critically, to improve and manage online learning quality (OLQUAL), higher education providers need to regularly measure OLQUAL. Hence, a reliable measure of OLQUAL in higher education from the students' perspective is indispensable. Further, as a pioneer in examining OLQUAL outcomes in the online education context, we assert that…

Purpose: This study addressed a relatively understudied process of school leadership: the principal-teacher conversation about instructional change. Two distinct conversation structures were examined: controlling conversation and transformative leadership conversation (TLC). Self-determination theory (SDT) was used to make the case that TLC is a…

Purpose: This study analyzes the impacts of trust in the confessional institution of primary education on a students' spirituality and performance and the moderating effect of the families' religion on the relationship between trust in the school and the student's spirituality as perceived by parents and guardians. Design/methodology/approach:…

Purpose: As team members temporarily assume the role of leader, a system of shared leadership emerges. This study had three purposes: (a) to test the underlying three dimensions of shared leadership behaviors, (b) to examine the relationship between shared leadership behaviors and team performance, and (c) to examine the mediating effect of trust…

Purpose: The purpose of the study is to identify barriers to collaboration among female administrators at a Ghanaian technical university (TU), based on the social identity theory (SIT). Design/methodology/approach: A mixed-method approach was adopted, integrating qualitative interviews of 15 female administrators and completing structured…

Purpose: The purpose of this study is to examine the extent to which promoting sense of community moderates the relationship between servant leadership style and socially responsible leadership (SRL) of public universities in Uganda. Design/methodology/approach: The study adopted cross-sectional survey design to collect data at one point in time…

Purpose: Education is one among the major service sectors which is continuously growing and contributing significantly to a country's economy. Students' positive feedback through word-of-mouth (WOM) is one of the key influences attracting new admissions thereby providing competitive advantage for a university to sustain. There are numerous…

Purpose: The adoption and usage of generative artificial intelligence tools like Chat Generative Pre-Trained Transformer (ChatGPT) in academia is the subject of increasing research interest. This study investigates the factors influencing the intention, usage and recommendation of ChatGPT among university students by employing the…

Purpose: Much of the literature on school leadership has concerned itself with the leadership practices of school principals, largely ignoring the leadership capacity of teachers. Much remains unexplored regarding the factors influencing teacher leadership, as well as the impact it has on teaching and learning. Addressing this gap in the…

Purpose: This paper aims to explore Indonesian students' perceptions of student exchanges or studies abroad regarding cultural intelligence's influence on innovative behavior through interpersonal trust. Design/methodology/approach: This study has used a quantitative research approach. Data analysis uses an approach structural equation…

Purpose: This paper reports on research into Australian school principals' leadership. It explores an emerging construct -- that of 'readiness to lead' -- and showcases the development of a tentative tool for determining school principals' readiness to lead. Design/methodology/approach: Seven principals from Australian and International Schools…

Purpose: This study aims to explore the relationship between authoritarian leadership and commitment and the mediating roles of silence and trust in school principals. Design/methodology/approach: This study employed a cross-sectional design to illustrate the relationships among authoritarian leadership, trust in the principal, silence and…

Purpose: Student loyalty is important if universities are to stay in business by recruiting and retaining satisfied students who provide positive evaluations of their university to others. The current study employed a theoretical framework established by consumer researchers to test the hypothesis that university social responsibility (USR) would…

Purpose: This study aims to investigate resistance behaviour among academics in an Indonesian institution of higher education. The context was institutional policy change on international peer-review publication, and the objective was to associate resultant resistance behaviour with personality, trust in management, social influence and intrinsic…

Purpose: Drawing on and theorizing continuous change, the purpose of this paper is to investigate the antecedents of continuous change behavior in schools. Relying on conceptual discussions about organizational change (OC), three sets of variables including context (workload, participatory management, trust), process (knowledge sharing, social…