Who is caring for and supporting our students at university and how is the care and support demonstrated? Students come to university with diverse backgrounds, experiences, and needs and many will require pastoral care at some time during their study. Tutors often find themselves caring for students and this paper focuses on the experiences of…

Too often student services have become a provider of discrete assistance in which one-way information transactions take place between the staff/student paraprofessionals providers and the students receiving the services. Students attend academic advising appointments, listen during tutorial or small groups study meetings, and read computer screens…

One of the most important achievements individuals accomplish is the development of a first language. However, many students who are deaf who use sign language to communicate struggle to become fluent in sign. One factor that hinders their language development is the fact that most of the adults they interact with do not sign well. The purpose of…

Researchers have found that summer reading loss contributes to the reading achievement gap between low and high socioeconomic (SES) children. This study aimed to examine the effectiveness of a 3-week summer intervention in addressing this slide for 36 low SES children compared with another 36 children in a matched control group from one New…

Whilst increasingly widespread, teaching online can be a solo endeavour. In this paper, we consider how peer exchange between online tutors from different institutions may offer a solution to this professional isolation. We report on a cross-institutional peer observation and mentoring programme between the Universities of York (UK) and Waikato…

This article explores the identities of tutors working in one-to-one instructional arrangements, which entail a tutor and an adult English learner working together to meet the particular language learning needs and goals of the learner. The tutors in this study are matched with their partners through an organization in New Zealand which aims to…

We report on three approaches taken to incorporate collaborative activities into undergraduate mathematics classes. There is strong evidence from research in K-12 classrooms that these, and similar, approaches support a range of positive learning outcomes for students. Despite the potential benefits the cited studies have shown, research into the…

Beginning a new career as an academic is a daunting task. Carol Mutch's latest book aims to demystify the process by providing new and intending academics with an insight in what to expect. The book is based around the real-life concerns and questions that were raised by the early career academics she worked with in her innovative Emerging…

Learning experience has been one of the most debated aspects of Massive Open Online Courses (MOOCs). Various perceptions on learning experience offered by MOOCs have led to many claims about the quality of these courses and their potential impact on higher education in both developed and developing countries. This paper discusses, from a learner's…

The aim of my critical literature review is to identify studies where students are engaged as partners in teaching in higher education and to analyze how tutors and tutees benefit from peer teaching. Thirty studies were included for review. Thirteen countries are represented and two thirds of the studies conducted in the United States of America…

Purpose: The purpose of this paper is to explore the challenges faced by tutors who were providing remedial literacy support to New Zealand apprentices. Design/methodology/approach: As part of a wider, triangulated study of employers, tutors, apprentices, and industry training coordinators, the author undertook a qualitative analysis of ten…

As more primary and secondary students worldwide seek after-school tutoring in academic subjects, concerns are being raised about whether after-school tutoring can raise average test scores without widening the variability in student performance, and whether students of certain ability levels may benefit more than others from after-school…

This article reports on a collaborative research project which involved first-year distance learners of Chinese, French, German, Japanese and Spanish at a New Zealand university. Drawing on the principles of Allwright's exploratory practice, the study aimed to gain an insight into the learners' experiences and conceptualisations in terms of their…

The self-help University of the Third Age (U3A) is an adult education approach for older people in which all the teaching and administration is carried out by unpaid volunteers. The purpose of this study was to reveal some of the successful ageing characteristics of the 205 independent U3As in Australia and the 60 independent U3As in New Zealand…

Students are considered to be the main "customers" in universities and polytechnics and increasingly they seek to have their needs met. This is one of the main reasons for persistent calls for the improvement of teaching in higher education. Tutors play an important role in the delivery of undergraduate education, although they are often…