In 2012, the national non-profit Single Stop USA served more than 32,000 students across 17 community college sites in seven states. At each college, Single Stop acts as an integral partner in the college's efforts to meet the needs of students and their families. It helps introduce the provision of important services such as tax preparation,…

This report considers the importance that students place on matriculation, the satisfaction students have with matriculation services at Rio Hondo Community College (California), and the performance gap between importance to students and student satisfaction. The report compares the Rio Hondo results with national results and concludes with an…

Describes a process model for serving students with disabilities. Reports that, from a systems perspective, the model provides guidance for building and maintaining a program and consists of eight components that offer a global framework from which to view the program. Includes guidelines for program evaluation. (Contains 16 references.) (NB)

This doctoral dissertation investigates the Student Success Project (SSP) at the fictitiously named Bay Community College, a single-campus district in Southern California. The project was initiated in response to the high probationary, disqualified and dropout rates among first-time students. Its goal was to implement interventions to help…

Describes the philosophy and practical steps involved in doing outcomes assessment on student services. Discusses several assessment models, with special attention placed on Nichol's outcomes assessment template. Describes the process as applied at Lower Columbia College (Washington). (Contains two tables and seven references.) (NB)

Descriptive and evaluative information is provided on the approach used by Mitchell College, a small, private, liberal arts junior college, to meet the needs of learning disabled (LD) students. Introductory material cites the growing number of LD adults pursuing postsecondary educational options and describes the development of a learning resource…

The Improvement of Job Placement Services Project was undertaken to examine and strengthen job placement services and programs in the California community colleges. Specific objectives of the project were to: (1) select and convene a 12-member representative advisory committee to oversee project operations working with the California Placement…

The Urban Community College Transfer Opportunities Project (UCCTOP), funded by the Ford Foundation in 1984, induced LaGuardia Community College (LCC) to critically examine, systematize, and strengthen its approaches to transfer and articulation. Viewing the major barrier to transfer as students' lack of clarity about their goals and options, LCC…

In spring 1991, in-class surveys were completed by 1,495 students enrolled in a random sample of courses at the Santa Ana and Orange campuses of Rancho Santiago College (RSC) to determine their attitudes about RSC and its programs and services. Study results included the following: (1) most respondents were "satisfied" or "very…

A study was undertaken at Central Piedmont Community College (CPCC), in North Carolina, to examine student opinions of services and factors influencing student satisfaction with the overall quality of CPCC. Questionnaires were distributed to 4,500 students in randomly selected classes in fall 1992, soliciting information on student…

Since 1983, Santa Barbara City College (SBCC) has invested resources in a comprehensive matriculation program to help students achieve their educational objectives. In each of the 6 subsequent years, the college has added components to its matriculation program and refined others. An evaluation of the program was conducted in 1989, comparing…

In fall 1990, a sample of continuing students in upper-division courses at Midlands Technical College (MTC) was surveyed to gather information about students' demographic characteristics; employment status; evaluation of MTC's marketing materials; source of income for education; reasons for selecting MTC; evaluation of class scheduling; and…

An overview is provided of the efforts of Foothill College (Los Altos Hills, California) to implement more sophisticated, comprehensive, and directive student services, and of how these services will be expanded in the future. Following introductory comments on California's efforts to develop a statewide student matriculation plan, chapter 1…

The Extended Opportunity Programs and Services (EOPS) were established by the California legislature in 1969 to provide financial and academic support to educationally disadvantaged, full-time community college students residing in California. As part of its annual reporting requirements, the Chancellor's Office of the California Community…

Designed to help California community colleges in assessing their job placement services, identifying strengths and needs for improvement, and establishing priorities for the future, this color-coded guide lists specific tasks and responsibilities within the four essential functional areas of job placement programs and includes quality indicators…