The current pressures of reduced government funding, lower enrollments, and greater scrutiny by governing boards require institutions of higher education to redesign processes and systems to survive. Despite resistance to Total Quality Management (TQM) in academia, it can provide the tools to implement systemic change and quality improvement.…

Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)

Designed to assist educators in formulating Total Quality Improvement (TQI) plans, this book examines the processes of TQI, which allow for the review of college administration, student services, teaching, and institutional culture, and provides information on its implementation at two-year colleges. Chapter 1 describes background to educational…

In recent years, new economic pressures have been placed on community colleges as a result of increased expectations for accountability on the part of governing bodies and the public. In responding to these pressures, colleges must consider new approaches to management, while the tools and approaches developed in private industry can provide…

In September 1991, Red River Community College (RRCC) in Winnipeg, Manitoba, decided to embrace the concepts of Total Quality Management (TQM) to provide an operational philosophy, enhance program curricula, and establish business opportunities. RRCC adapted W. Edward Deming's manufacturing philosophy to create its own approach, which focused on:…

Essentialism is a trimmed down, action-oriented, user-friendly approach to Total Quality Management (TQM) in education. This book explores the concept of essentialism to describe strategies for implementing TQM in community colleges. Chapter 1 examines the history of the TQM movement and reviews experiences of community college practitioners…

Describes the processes required for ensuring a successful transition to Total Quality Management (TQM) methods of assessment, suggesting that a campuswide assessment terminology must replace the different assessment terminologies used by faculty and administration. Indicates that TQM provides an overarching philosophy about work and providing…

Based on the work of the National Alliance of Community and Technical Colleges and the Center on Education and Training for Employment, this document addresses the subject of Total Quality Management (TQM) in the community and technical college by examining the concept, application, and implementation of TQM and the lessons learned. First, "The…

In February 1992, a Commission on Quantum Quality was formed. It recommended that Maricopa Community College District (MCCD), in Arizona, launch a quality initiative which involved the implementation of continuous quality improvement (CQI) and, based on John Carver's philosophy and model for reinventing boards of governors, the active involvement…

The implementation of Total Quality Management (TQM) in an organization implies a fundamental change in the way that organization functions. Therefore an examination of the adoption of the TQM philosophy necessitates a review of the most significant and latest literature on change theory and on the impact of organizational culture on change, as…

Intended to provide background information and preliminary options for the California Community Colleges' Commission on Innovation, this document describes the principles of Continuous Quality Improvement (CQI) and describes policy options for implementation in the state's community colleges. Following introductory materials, the paper recommends…

In spring 1989, a group of 33 administrators, supervisors, faculty, and staff from El Camino College (ECC) in Torrance, California, attended 10 days of training in Total Quality Management (TQM) tools and techniques. The subsequent implementation of TQM at ECC included the following six phases: (1) establishing a Campus Commitment to Excellence…

Frequently, educational institutions seeking to implement Total Quality Management (TQM) as a means to improve institutional effectiveness, overemphasize training in the application of TQM tools and fail to fully address human needs and concerns, such as the critical issue of employee empowerment. Four principal barriers exist to adequately…

This book provides a case study of the implementation of a quality improvement model to improve educational services at Fox Valley Technical College (FVTC), in Appleton, Wisconsin. Chapter 1 describes the early stages of the implementation of the quality processes at FVTC. Chapter 2 discusses the role of the chief administrator as mentor and…

Presents seven steps for implementing Total Quality Management (TQM) in higher education: understand concept; ensure presidential commitment; develop a core of committed, knowledgeable people; establish TQM principles early; build on past strengths; be prepared to think and act differently; and develop systems thinking. Discusses considerations…