Presents the results of the 1998 Quality Evaluation of Service Trends (QUEST) Survey administered at Howard Community College (Maryland) to 182 employees. This survey has been conducted annually since 1990. Ten of the service areas listed on the QUEST Survey improved their ratings over the last survey. There were declines in the 40 other areas.…

Discusses the need to adopt a strategically guided model for community college research that changes the basis for assessment from institutional performance in a commoditized market to institutional advantage in a turbulent market. Focuses on how research data can be generated and used to achieve an advantage by differentiating one institution…

This document describes the Virginia Community College System (VCCS) Core Indicators for the Perkins III Core Performance Standards and Measures. Core indicators and measures include: (1) student attainment, measured by academic and technical skills; (2) completion, measured by graduation rate; (3) placement and persistence, measured by placement,…

This document presents guidelines for program review at Peralta Community College District's (PCCD) (California) institutions. The primary objective of the program review process is to assure that PCCD's educational programs reflect student needs and encourage student success. The review process consists of five stages: (1) a discipline self-study…

This report outlines the work and results of an Educational Assessment Task Force at Mount Hood Community College (Oregon) that was charged with improving institutional planning, strengthening programs and services, and meeting external accountability demands. The task force addressed both institutional effectiveness (the annual assessment of…

This report analyzes the institutional characteristics of the College of DuPage (Illinois). Through a series of interviews and a review of materials in 1999-2000, a team of six objective experts identified issues affecting the college and helped establish an agenda. Based on the findings, the team recommended that the college: (1) pare its core…

A study was conducted to determine whether the strategies and tactics employed in the implementation and continuation of well-established honors programs at selected community colleges followed the five stages that Martorana and Kuhns identified as phases in the life cycle of academic innovation (i.e., exploration, formulation, trial, refinement,…

This document is an institutional self-assessment report by Salt Lake Community College (SLCC) for 1999. Performance indicators chosen to gauge the relative success of SLCC in achieving its mission, values and goals include: (1) participation rate by students who are minorities; (2) participation rate by students with disabilities; (3) new student…

Discusses three distinct but related efforts toward postsecondary outcomes assessment in Washington: assessment, accountability, and accreditation. Analyzes the ongoing struggle to find a productive synthesis of these three arenas, provides an historical context for the work to date, and makes suggestions for "assessment-as-learning."…

This report summarizes the results of student satisfaction surveys administered at City College of San Francisco for the three academic years between 1995 and 1997. A total of 16,811 survey responses were collected by individual departments in eight instructional areas of the college. The survey addressed such issues as satisfaction with…

The newsletters of the Accrediting Commission for Community and Junior Colleges (ACCJC) (California) provide commission news and discussions on current issues and policies regarding institutional accreditation. The January 2000 issue states that recent annual reports submitted by member institutions to ACCJC have revealed confusion about what…

This document is the 2000 Institutional Effectiveness report from Piedmont Technical College (South Carolina). The areas that the report addresses are: academic advising, achievement of transfer students, and student development. Findings conclude that advisors need to consider work schedules and job demands when advising students, that Piedmont…

This document is an internal review of Nassau Community College (NCC) (New York). Using research material developed though institutional effectiveness studies, it incorporates comparisons with three peer groups for the 1996-97 academic year. Highlights include: (1) Nassau is more successful in the task of attracting first-time, full-time students…

Outlines the strategic (i.e., demographic, economic, political, social, and technological) conditions that influence resource allocations to community colleges. Argues that assessment of these conditions as well as of the outcomes and benefits of college programs are critical to improving the colleges' funding base. (DMM)

The history of the community college is a source of pride and satisfaction for those who have been involved in the movement. Among their past achievements community colleges can count their role in democratizing higher education, opening the door to economic improvement, facilitating the social assimilation of immigrant groups, and giving…