Information in this two-part report is provided to help directors of college reading and study skills centers plan for survival in an era of declining enrollment. After introductory material noting the need for such centers as colleges increase student retention efforts, Part I of the report examines six administrative factors that affect a…

Increased responsibilities placed on financial aid offices and the results of a survey of Georgia public two-year colleges suggests the need for a staffing formula based not on the number of aid applicants but on standards more clearly reflecting the institution's commitment to enhancing educational opportunities for all students. (MSE)

The adult education literature contains a considerable amount of research on and discussion of client service in the marketing process, management and staff roles in service- and product-oriented businesses, and the importance of client service and service quality to survival in the marketplace. By applying the principles of client-oriented…

This handbook is intended to aid vocational education learning center coordinators in establishing and/or extending the services available in their learning centers. Following a listing of the objectives of a learning center program, various learning center operational procedures are described, including individualized student instruction,…