This document is a report on how California community colleges can incorporate customer satisfaction models and theories from business to better serve students. Emphasis is given to two levels of customer satisfaction: macro- and micro-models. Macro-models look at how customer satisfaction relates to other elements or priorities of community…

To gather information on the workforce training and retraining needs of American businesses and how community colleges can best meet those needs, a study was conducted of recipients of workforce education and training nationwide. One-hundred and four community colleges in 27 states participated in the study, sending questionnaires to 4,703…

As a result of a study by the California Postsecondary Education Commission on the feasibility of extending secondary school-community college articulated career programs to the baccalaureate degree level, the 1988-89 state budget provided $410,000 to support the development of a 3-year 2 + 2 + 2 pilot program. In November 1988, 18 projects were…

Chattanooga State Technical Community College (CSTCC), in Tennessee, offers distance learning courses through Instructional Television Fixed Service (ITFS) broadcast, through broadcasts of a local public television affiliate station, and through video cassette checkout/mailout. By the end of fiscal year 1991-92, over 2,500 students had enrolled in…

Most academic advising conducted in the California Community Colleges is accomplished through a formal system administered by professional academic advisors/counselors. With recent cutbacks in funding, the amount of academic advisor time available to an increasing number of students is decreasing. In an effort to increase the availability of…

The Partners in Action and Learning Program at Florida's Miami-Dade Community College (M-DCC) was established in 1994 to aid the integration of service learning into the college's general education curricula. Goals for the first year of the program included the establishment of service-learning centers at MDCC's Homestead and Medical Center…

Project LEEWAY was implemented in July 1992 at Lee College, in Texas, to recruit low-income, academically disadvantaged single parents, displaced homemakers, and single pregnant women into nontraditional technical programs and provide necessary support services to ensure success. This report describes the implementation, components, and results of…

The "Walk the Talk" classroom model was developed at Temple Junior College, in Texas, to help teachers include the principles of total quality management (TQM) in the classroom. This report presents results from a pilot project in which 29 teachers implemented the model. Following a brief summary, key elements of the model and the pilot…

Focus on Careers, a program for single parents or homemakers, completed its second year of operation at Santa Fe (Florida) Community College on June 30, 1987. The program served 175 adult men and women from Alachua and Bradford counties who wanted to develop a career, re-enter the work force, or change careers. Services offered to single parents…

Workplace literacy projects were established at Warn Industries, a winch and hubcap maker, and Oregon Cutting Systems (OCS), a producer of cutting edges supplying the timber industry by Clackamas Community College (Oregon). At Warn, project staff developed functional context materials, delivered instruction to a math class, and implemented a basic…