In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

Uses a Hebrew version of the Attributional Style Questionnaire (ASQ) to assess the attributional style among 120 Israeli undergraduate students. Students were asked whether their performance of a cognitive task was a result of personal or situational factors. Findings suggest that attributional style and situational cues contribute to the quality…

Type A and B students (N=159) received contingent or non-contingent feedback on an aptitude test, attended a lecture from an expressive or unexpressive instructor, and received an achievement test and attributional questionnaire. Non-contingent feedback lowered perceived control for both types. Self-perceptions of Type A students were unaffected…