To address the need for students to better comprehend process management concepts in an undergraduate-level operations management course, we proposed and examined the effectiveness of an experiential learning activity, the "Service Process Observation Exercise (SPOE)." After teaching process management topics in the form of a traditional…

The purpose of this article is to present an instructional innovation called the Structure-Culture Alignment Activity, which leads students through the process of aligning cultural values pertaining to diversity, equity, and inclusiveness (DEI) to two important structural elements, formalization and centralization. Using decision making, team…

In this article, we outline an experiential exercise designed to teach students about cognitive schemas (what they are, how they are developed, and how they may influence us). Drawing on the literature related to implicit followership theories, the exercise encourages students to explore their perceptions related to the role of followers, thus…

This study investigates the use of digital transformation for teaching management accounting through the implementation of training with a simulation in an authentic professional environment. Technology makes it possible to bring professional reality into the classroom, thereby enhancing the work-integrated experience of students. The authors…

Diversity courses cover a variety of relevant topics, but it is difficult to convey the dilemmas those with stigmatized, invisible social identities may encounter in the workplace. This exercise attempts to situate students in the perspective of both the person with the invisible identity and those who may unintentionally place that person in a…

Just as there is a tension between business professors' practice of assigning team projects, especially in capstone courses, and students' inclination to avoid them, there is also a tension between students' desire to choose their own teammates and professors' belief that they can do a better job of team creation. Professors have learned that when…

Using the premise of a fictional earbud company, "EarWorm," students in an introductory management course become EarWorm managers who problem-solve and make decisions about the best choices for their company. This article outlines this engaging and participatory exercise in detail. Students are able to directly connect course concepts to…

Teamworking competence is essential in many operations management environments and can be developed through formal education and practice-based experiences. The main objective of this paper is to describe and to reflect on how to facilitate students in their development in teamworking competence through action learning in Operations Management…

The organizational world has long recognized action learning (AL) as an invaluable tool for managerial development. However, AL's popularity among organizations did not translate into its adoption by business schools. A lack of evidence on what competencies AL fosters in students and whether these competencies transfer to practice has limited its…

Podcasts are an increasingly popular form of entertainment and education. To encourage communication and interactivity and to engage students in experiential learning in a remote setting, marketing students at two universities produced a podcast on marketing management topics relevant to current marketing and career readiness issues concerning…

This article is based first-person experience with experiential learning (EL) practices in an undergraduate introductory management course. We consider how a challenging EL activity, based on volunteering during recovery from a catastrophic flood event, exposed three shadow sides of EL. These shadow sides of EL, which often remain hidden to…

This article presents an active experiential exercise that requires participants to negotiate over scarce resources while assigned separate managerial responsibilities. Students explore concepts associated with integrative and distributive bargaining while engaging in a realistic workplace role-play. Students form pairs and assume the role of…

Purpose: The purpose of this study is to analyze learning assurance measures derived from a business simulation as part of capstone business strategy courses delivered via distance learning (DL) compared to traditional classroom (on-ground [OG]) delivery modes using experiential learning theory. Design/methodology/approach: A sample of 595…

Two important characteristics of contemporary teamwork are working with colleagues from diverse cultural backgrounds and working in virtual teams. Hence, preparing students to successfully navigate through the business world must include developing these two skills. To investigate learning for both cross-cultural and virtual collaboration, we…

The study examines the impact of introducing several cross-cultural management courses in the undergraduate program of a business school on the students' cultural intelligence level and on their ability to manage conflict more effectively. The experimental method is used where students in the experimental and the control groups respond to the same…