European higher education institutions are in general highly committed to internationalisation, seeing it as providing ways into the global education market, as an indicator of academic excellence, and for generating income. In multilingual settings, minority languages are not always given adequate consideration in this process and may be a source…

This paper studies the situated meaning given to a so-called "welcome" service for international students at a Catalan university. The official business of the service is to offer support with bureaucratic procedures and information about available services, including those for learning Catalan. However, the complex range of overlapping…

The key role of administrative staff in the implementation of specific institutional policies at university has often been ignored when analysing policies or attitudes related to higher education. Consequently, little is known about the administrative staff's attitudes and involvement relating to the processes of internationalisation and…