Purpose: The aim of this study is to examine the relationship between the determinants of student loyalty, i.e. service quality, e-service quality and university image in open and distance learning (ODL) based on the theory of reasoned action, in more systematic approach. This study also examines university's image role as a mediator on the…

University brand marketing leaders are reimagining their brand response to the global crisis, as COVID-19 pandemic continues to raise fears, especially due to the recent spike of the 'delta variant' outbreaks. Addressing this serious and immediate concern, the present study made the initial attempt to investigate the effects of forced-shift to…

Purpose: University selection in higher education is a complex task for aspirants from a decision-making perspective. This study first aims to understand the essential parameters that affect potential students' choice of higher education institutions. It then aims to explore how these parameters or priorities have changed given the impact of the…

Many studies are dedicated to MOOCs, however there was no clear answer to what makes a particular MOOC popular. This study was an attempt to answer this question. Data about MOOC distribution was collected for this research, including category data, university types and MOOC platforms, data regarding MOOC popularity in different time periods, and…

Relationship marketing is attracting, maintaining, and, in multi-service organizations, enhancing customer relationships. Educational programs and services, like those of businesses, depend highly on the repeated purchases of their loyal customers. The purpose of this descriptive research is to investigate the relationships between factors that…

This study examined the global digital revolution and the transformation of Nigerian universities. The study overviewed university developments world wide in line with what obtains in Nigeria. The study highlighted the several challenges that face Nigerian universities inclusive of poor funding, poor personnel and the poor exposure to global…