This report culminates the final phase of a three phase project the purpose of which was to develop strategies for dealing with the information needs of urban residents. The focus has been on the information practitioner-client interaction, and how practitioners can effectively deal with individual citizens when these citizens and their needs take…

The purpose of this document is to review the growing body of literature focusing on poverty and communication, assess it, and posit directions for future work. In all, some 4000 different studies are examined to develop an overview of the communication environment of the urban poor. No more than 200 had some relevance to poverty-communication;…

A study was undertaken to determine strategies for dealing with the information needs of urban residents. To identify how citizens obtain information, an open-ended questionnaire was administered to 602 respondents from the general population of Seattle, including Asians and blacks. Results were analyzed using 33 content analytic schemes, and…

This study constitutes the second phase of a three-phase project whose purpose is to develop strategies for dealing with the information needs of urban residents. The focus is on how the information practitioner can effectively deal with individual citizens. From Phase I (IR 003 729), an approach, called the client-in-situation approach, was…