ERIC Number: EJ1452729
Record Type: Journal
Publication Date: 2025-Jan
Pages: 28
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0047-2816
EISSN: EISSN-1541-3780
Available Date: N/A
Trust the Process: A Scalable Model for UX Pedagogy
Journal of Technical Writing and Communication, v55 n1 p3-30 2025
While user experience (UX) and technical and professional communication (TPC) are intertwined, how UX is taught in TPC is highly variable. In this article, we report data from a study with TPC instructors who teach UX to identify patterns in approaches to teaching UX. We provide background on UX pedagogy, share methods including collecting data from a questionnaire and interviews and conducting qualitative analysis. The findings map teaching activities onto the design process and show patterns and commonalities. We conclude by proposing a process-based approach for teaching UX in TPC classes and programs to provide scaffolding and connections for students.
Descriptors: Technical Writing, Users (Information), Teaching Methods, Scaffolding (Teaching Technique), Usability
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Louisiana
Grant or Contract Numbers: N/A
Author Affiliations: N/A