Reports results of a study which tested a hierarchical model that considers public library use as a function of the user's individual characteristics, awareness of library services, perceived accessibility of the library, perceived ease of use of the library, and use of other nonpublic libraries. Twenty references are cited. (Author/FM)

Describes a research project designed to provide baseline data on the relationship between people's use of the public library and use of the Internet. A national survey was conducted to estimate the number of people using the library, the Internet, both, or neither, and to describe behaviors of people in each segment related to use or nonuse of…

The University Library System at the University of Minnesota, Twin Cities Campus, is a decentralized system of 35 libraries spread over 3 campuses in 2 cities. This study evaluated the performance of two libraries in the system--Walter Library and the Institute of Technology Libraries--that provide document delivery services to assist faculty…

In-house surveys of patrons conducted in 20 public libraries in a county library system revealed no meaningful differences among the samples in reasons given for selecting the library to visit or in their uses of the library, although meaningful differences were found in their evaluations of the libraries' facilities. (Author/EM)

This paper reports past performance data for document delivery services provided by two libraries at University of Minnesota (Walter Library, Institute of Technology Libraries) and results of survey of faculty served by these services. Differences between users and nonusers, reasons for nonuse, and correlates of extent of use are discussed. (EJS)

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Three urban library systems asked their patrons to read descriptions of seven library roles and to select the role that best described why they were visiting the library. From these patron surveys, each library system was able to develop profiles of the roles that its libraries play in the community. (Contains two references.) (SLW)

This study was designed both to determine if patrons are able to discern differences in library performance and to investigate relationships between patron evaluation and use of public libraries. Highlights include study procedures, instrumentation, data collection, results of data analyses, and interpretation of results. Eighteen references are…

National samples of the general public (n=1,001) and community opinion leaders (n=300) were asked to evaluate the importance to their communities of 10 different roles of the public library. Respondents evaluated each role in terms of its importance to their communities. Survey results indicate that the public library's roles to support the…