This summative report highlights findings of a survey into the everyday information needs of New England residents related to occupational and non-occupational situations in which they made decisions, sought answers, or clarified or solved problems. Data from the survey provide insights into the behavior of information seekers, information sources…

This paper examines the elements of user studies and presents them as unified concepts within a model of information-seeking behavior. Definitions of information-seeking behavior, information needs, information gathering, information giving, and source preference are discussed. Thirty-two references are cited. (EJS)