Data from assessment of library building use can aid in making important decisions, such as where a renovation would be most impactful, in addition to the actual impact of those types of renovations. This article examines space usage data collected at Valdosta State University's Odum Library from 2017 to 2021. Renovations in two key areas occurred…

Purpose: The purpose of this paper is to describe how the authors gained a better understanding of the variety of library users' data needs, and how gradually some new data services were established based on current capabilities. Design/methodology/approach: This paper uses a case study of the new data services at the John Cotton Dana Library, at…

The U.S. Department of Energy (DOE) software research and development project described explores information seeking behavior of end-user energy experts and develops software offering tutorials on front-end use of DOE/RECON databases and active help in performing online searches. Software development is described and results of prototype testing…

This document reports in three volumes the results of a series of surveys designed to: (1) determine what contribution intermediary information transfer organizations such as libraries and information analysis centers make to the value of information; (2) assess the value of two somewhat different software information analysis centers and the…

States that, concerning declarative information in software manuals, most research methods are aimed at measuring specific information effects, hardly ever yielding data about what users elect/use if they have a choice. Describes a new approach which experiments with operationalization of the information types and three different user types. Show…

Examines roles technical communicators play in designing and developing information systems, especially online help. Surveys technical communicators, developers, and users. Finds users of systems for which the online help was written by a technical communicator used the online help more often and rated the quality of that help higher. Discusses…

Discusses what usability is and how to test for it. Offers nine suggestions for technical communicators working on usability testing. (SR)

Discusses end-user searching at Exxon through in-house training and with Searchmaster, a user friendly front end system. The six menu-like Searchmaster programs, which permit end-users to perform routine searches on specific databases, are described. (EM)

Argues that current approaches to computer graphing practices are ill suited to meet the complex needs of real users. Offers an overview of work in two major areas of graphing theory and research: the sociology of science and the educational research of mathematics and scientific students. Suggests what technical communicators can do to improve…

Describes results of a telephone survey of public libraries in Colorado that was conducted to assess both the attitudes and the needs of microcomputer users. Topics discussed include staff use of microcomputers; public access microcomputers; user fees; and types of hardware and software used, and types desired. (LRW)

Characteristics of users of electronic bulletin boards, the perceived impact that bulletin boards have on users, and how their use affects the use of other communications media were studied using a random sample of users of CompuServe and Prodigy, two major bulletin board services. Respondents (95 for CompuServe and 78 for Prodigy) were…

Reports on a study investigating the effect of direct and unrestricted access to the Internet on a group of high school teachers. Topics include how and when teachers elected to use the Internet; barriers to usage; factors that influenced continued use; and the transitions related to Internet use. (50 references) (KRN)

Conducts a scenario-based usability test with 10 data analysts using visual querying (visually analyzing data with interactive graphics). Details a range of difficulties found in visual selection that, at times, gave rise to inaccurate selections, invalid conclusions, and misguided decisions. Argues that support for visual selection must be built…