In order to get the most from LibQUAL+[TM] qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+[TM]…

Describes how reference-based instruction can be incorporated into an instructional system design. Provides specific examples of learning objectives and student exercises. Defines reference-based instruction and outlines its benefits. Lists guidelines for how to structure usability tests for Help systems. Advises how technical communicators can…

Describes the Marquette University Interlibrary Loan Log, which is an online log of borrowing and lending requests. Applications of the interlibrary loan data for statistical reporting, management decision making, collection development, online enhancement, and copyright monitoring are discussed. (3 references) (CLB)

Conducts a scenario-based usability test with 10 data analysts using visual querying (visually analyzing data with interactive graphics). Details a range of difficulties found in visual selection that, at times, gave rise to inaccurate selections, invalid conclusions, and misguided decisions. Argues that support for visual selection must be built…

This report presents the findings of a June, 1996, survey of computing officials at 660 two- and four-year colleges and universities across the United States concerning the use of computer technology on college campuses. The survey found that instructional integration and user support emerged as the two most important information technology (IT)…