This study uses three cohorts of first-time, full-time undergraduate students (N = 8,652) at a large, metropolitan, public research university to examine the impact of student use of three library resources (workstations, study rooms, and research clinics) on academic performance. To deal with self-selection bias and estimate this impact more…

Information-rich environments are created to promote data use in schools for the purpose of self-evaluation and quality assurance. However, providing feedback does not guarantee that schools will actually put it to use. One of the main stumbling blocks relates to the interpretation and diagnosis of the information. This study examines the…

In compliance with a state mandate to maintain accountability for matriculation funding, Moorpark College (MC) conducted a survey of new students to assess their satisfaction with the college's student services. A random stratified sample of 400 first-time students were contacted by mail and telephone during May and June 1990, and 295 usable…