Demonstrating the value of library and information services has been a theme in library discussions in recent years. The application of many different approaches to evaluation has waxed and waned together with the development of theories of evaluation across the humanities and social sciences. Over the past two decades research and activity on…

This article discusses a project undertaken to assess the journals in a Big Deal package by applying a weighted value algorithm measuring quality, utility, and value of individual titles. Carried out by a national library consortium in Canada, the project confirmed the value of the Big Deal package while providing a quantitative approach for…

Various normalization techniques to transform journal impact factors (JIFs) into a standard scale or range of values have been reported a number of times in the literature, but have seldom been part of collection development librarians' tool kits. In this paper, JIFs as reported in the Journal Citation Reports (JCR) database are converted to…

Interest in developing ways to assess information literacy has been growing for several years. Many librarians have developed their own tools to assess aspects of information literacy and have written articles to share their experiences. This article reviews the literature and offers readers a flavour of the methods being used for assessment:…

Provides librarians and others with summary of types of methods available to determine extent to which books, journals, and other library materials are being used, highlighting circulation studies, survey of user opinions, document delivery tests, shelf availability studies, in-house use studies, and citation studies. Forty-four selected…

Professionally, school librarians are faced with an explosion of choices--search engines, online catalogs, media types, subscription databases, and Web tools--all requiring scrutiny, evaluation, and selection. In turn, this support "stuff" forms a basis for making additional choices about how and what they teach and what they assess. Whereas once…

This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of…

Reviews research on impact assessment of libraries and considers potentially useful methodologies for measuring the impact of university libraries, i.e., how library use affects students' academic performance. Topics discussed include categories of library use, purposes of library use, and indicators of library impact. The user panel methodology…

Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…

Based on responses to a survey of Association of Research Libraries (ARL) members in March 1988, this Systems and Procedures Exchange Center (SPEC) flyer and kit are designed to assist administrators of large academic libraries in the selection of useful methods of conducting user surveys for particular library concerns. The flyer provides a brief…

The instructions provided for carrying out data collection and analysis procedures for library materials, services, and users include sampling techniques. Evaluation methodology is described for determining the probability of a user finding and obtaining a recently published book in a particular library, title and periodical availability, how a…

This publication contains six "capsulized" reports concerned with research in learning resources centers and school libraries, and the role of school media specialists. Each report follows the same format design, i.e., questions previewing the topic; introduction, methodology, findings, conclusions, and marginal notes; and a pathfinder to the…

In recent years there has been a push for libraries to develop and use systematic measures to determine the effectiveness of library service. Materials availability, or fill rate, is one of many output measures used in libraries. This technique measures the degree to which library customers are able to acquire the materials they want during their…

Discussion of library use and user satisfaction focuses on two measures, one based on weighted data and the second based on factor analysis. These measures were studied for their interrelationship and were used to evaluate library services at the National University of Rwanda (Africa). (LRW)

This general summary of the results of a library study conducted in Hawaii presents the major findings from the survey of residents, the library staff survey, the government agency survey, and the measurements conducted in five Hawaii libraries. Major recommendations for improving the efficiency and effectiveness of library performance are…