Reviews research and writing on reference services in archives. Topics discussed include user studies of archives; the accuracy and efficiency of archival reference; the impact of technology on research in archives; interaction between researchers and reference archivists; and research needs in archival reference. (48 references) (LRW)

Forty-six panels address topics including women in information science; users and usability; information studies; reference services; information policies; standards; interface design; information retrieval; information networks; metadata; shared access; e-commerce in libraries; knowledge organization; information science theories; digitization;…

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

This document reports results of an online survey that examined practices and procedures in the management of electronic resources in 65 academic library reference departments. Responses are related to: (1) student population; (2) library use by community people; (3) number of public access workstations, workstations with World Wide Web access,…

A survey of academic librarians in New York State (n=139) regarding their attitudes toward the Internet as a reference tool creating user and nonuser profiles incorporating gender, age, experience, access, and training. Researchers examined factors contributing to successful Internet use and to nonuse and made recommendations on how to integrate…