For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective,…

This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…

Presents Checkland's soft systems methodology, discusses it in terms of the systems approach, and illustrates how it was used to relate evidence of user survey to practical problems of library management. Difficulties in using methodology are described and implications for library management and information science research are presented. (8…

This study examines the role of the user study as a management tool in academic libraries and proposes a task-oriented survey method to estimate the library clientele's need for documents. Research on work and task-oriented information studies is discussed and applied to the development of a survey instrument. A case study employing the…

This self-study--part of a series of studies conducted at Michigan State University Libraries--was designed to elicit information regarding non-use of the library by members of the academic community. A telephone survey questionnaire was administered to a stratified systematic sample of students and faculty members, and 1,269 students and 211…

Circulation data from the Virginia Tech Libraries were analyzed to determine the extent of continuity or change between the author's study of the use of subject collections in 1982 and the present. Book circulation has declined, largely due to much less use by undergraduates. The overall profile of subject use has changed in ways traceable to…

Discusses a survey conducted at Miami-Dade Community College to document the characteristics, needs, and knowledge of library users, and explains how the survey became an essential tool for decision making by community college library administrators regarding the elimination or initiation of programs and services. Describes the study and its…

This study examined patron survey results and nonlibrary consumer activity in a small community to define convenient public library hours. No correlation between library and commercial enterprise activity was found, although some recommendations on library service were suggested by the data. The questionnaire is appended. (23 references) (MES)

Describes results of a telephone survey of public libraries in Colorado that was conducted to assess both the attitudes and the needs of microcomputer users. Topics discussed include staff use of microcomputers; public access microcomputers; user fees; and types of hardware and software used, and types desired. (LRW)

This guide from the Public Libraries Association (PLA) describes a planning process to be used by individual library systems to establish their own standards appropriate to local conditions and needs; design strategies to reach those needs; and inaugurate a planning cycle that involves continuous monitoring of progress and regular adjustment of…

Discusses the use of library management data, particularly circulation data, in making selection decisions for library collection development based on experiences at Louisiana State University. Development of a collection based on actual use rather than perceived research needs is considered, and the decision-making process for serials…

Literature analysis indicates that surveys are not widely used in the planning process for academic libraries because of difficulties with design of user studies, translation of survey results into management decisions, and acceptance of survey data by librarians. Trends such as competition from private information sources will force a change in…

The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the…

Developing a library collection to support the curriculum of Canada's largest computer studies school has debunked many myths about collecting computer science and technology information resources. Computer science students are among the heaviest print book and e-book users in the library. Circulation statistics indicate that the demand for print…