Librarians store, protect, and provide the knowledge our modern society needs, but it is frequently difficult to justify the services a reference librarian provides. The work load of a reference librarian varies greatly with periods of frantic activity separated by much longer inactive periods. The role is principally passive, waiting for library…

This Systems and Procedures Exchange Center (SPEC) kit examines the current state of online services based upon the experiences of a select number of Association of Research Libraries (ARL) member libraries in the United States and Canada. Many of the kit documents were obtained during a survey of eight private institutions conducted for Duke…

In the fall of 1972, the United States Air Force Academy (USAFA) Library began an internal management survey of its public service reference department (excluding circulation and special collections) with the objectives of streamlining operations and establishing more service points for users. Initial data was called from an earlier user survey.…

The eighth in the current series, this volume contains responses from 91 libraries to all items in the Colorado Public Libraries Annual Report, summary statistics for seven ranges of population served and the state, and an index by data element. This edition uses, except for a few cases, the same populations figured from the 1990 U.S. Census.…

A study on information technology and public policy examined relationships among information providers and their clients in order to determine the economic, institutional, and technological factors that are key in deciding how people get the information they need. The research project was conducted to help the National Commission on Libraries and…