This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…

A user evaluation of library services and facilities revealed a dichotomy of the user population into director and non-director subgroups. (Author/PF)

The purpose of this study was to develop and evaluate a method to provide facts about the clientele and use of one type of health science library, the hospital medical library. The method was tested in two hospital libraries, Harper Hospital, Detroit, and Hurley Hospital, Flint. The study was divided into four levels of data collecting and…

The Molesworth Institute conducted a year long experiment on the shelving practices of two academic libraries of comparable size, with similar user populations. Results show that the practice of leaving the middle two shelves empty for future expansion cannot be recommended. Measurements include accumulation of dirt; usage; and incidents of…

Sample selection methodology and findings are described for a telephone survey of residents of the six Hawaiian Islands to identify library users and their characteristics as well as patterns of use. Findings are reported for demographic patterns of use, user and non-user attitudes, leisure time activities, levels of awareness and interests in…

Use studies were conducted at the main libraries and science branches at the Davis and Santa Cruz campuses of the University of California to gather data for use in the detailed planning for establishing regional compact shelving facilities for infrequently circulated library material. Analysis of preliminary data on the three areas…

This document analyzes the social and demographic characteristics of Pitkin County, Colorado (population 12,000) and the Pitkin County Library located in Aspen (24,000 volumes). The report contains statistics gathered from the 1978 Mid-Term U.S. Bureau Census of Pitkin County, as well as other statistics from local, state, and federal sources; the…

Conducted to furnish data which would profile users of the Metropolitan Toronto Library, this 1980 survey drew its findings from a sample of 884 questionnaires (randomly selected from the 5,304 returned) which were distributed to entering and exiting library patrons over a 3-day period. The survey found that 62 percent of the respondents were…

To study the users and use of the subject searching capability offered by the new online public catalog at the New York State Library (NYSL) a study was begun before the catalog change in mid-1983 and continued for a considerable time after the change. Data were collected during three 1-week periods; one preceded the catalog change and two…

The instructions provided for carrying out data collection and analysis procedures for library materials, services, and users include sampling techniques. Evaluation methodology is described for determining the probability of a user finding and obtaining a recently published book in a particular library, title and periodical availability, how a…

This self-study--part of a series of studies conducted at Michigan State University Libraries--was designed to elicit information regarding non-use of the library by members of the academic community. A telephone survey questionnaire was administered to a stratified systematic sample of students and faculty members, and 1,269 students and 211…

A user attitude survey was conducted in the main library at the University of Oklahoma before and after the opening of a new library wing which effectively doubled the size of the main library. At the time of the opening of the new wing, the circulation department began using a new computer system for circulation of the general collection. The…

During a typical week of spring quarter, 1975, interviews were conducted with 3,802 people as they left facilities at the University of Washington library system. The randomly selected respondents included students, staff members, and faculty of the university, as well as nonuniversity members. In particular, the study investigated the use of…

Library effectiveness--in particular, user satisfaction--is difficult to measure because it is a vague, subjective concept that is different for every person who enters the library. Library assessment traditionally has been measured by: (1) how well it has been meeting its stated goals and objectives; (2) the library processes, which include…

This discussion of ways to solve the problem of overdue library materials reviews three pertinent articles from the library literature, several studies of the Oklahoma City Metropolitan Library system, and a 1985 study at a southwestern public library. Attempted solutions are cited, including fines, overdue notices, retrieval methods such as the…