Discusses characteristics of typical online public access catalogs (OPACs) and examines patron use via printouts of transaction logs for three separate systems. Desirable features of OPACs (mnemonic search commands, boolean operators, forgiveness or automatic truncation, browsing a subject heading index, suggestive prompts) and need for…

Describes a survey of users of ERIC and AGRICOLA databases in a midsized public university library. Statistics on the use of computerized and print resources, user reasons for choosing the computerized databases, and the percentage of inappropriate or borderline searches are presented; and implications for library services are drawn. (12…

A study of users' keyword searching success and knowledge using the NOTIS online catalog at Indiana State University revealed a low rate of knowledge about keyword searching. Frequency of catalog use, previous online database searching or computer coursework, and library instruction were found to correlate well with search success and keyword…

The study reported in this paper was conducted to determine the need for "see" references for authors' names in library catalogs. Nine-item patron questionnaires were placed in the University of Rhode Island's main library. Over the course of six years, 160 questionnaires were completed, 47 by undergraduate students, 76 by graduate…

Traditional methods of studying and evaluating use of online public access catalogs (OPACs) are discussed and compared to verbal protocol method (spoken records of people describing their work that uncover detailed data about thinking during problem solving). Results of Carnegie-Mellon University protocol study of OPAC users are discussed. (22…

Describes an evaluation project in which King's College Library acted as a test site for the OCLC version of ERIC on CD-ROM. The description covers the provision of equipment, software, accompanying literature, and assessment questionnaires, as well as characteristics of the system and search facilities. Results discussed include user reaction and…

This research study addressed four issues relating to subject searching in online catalogs: faculty and student use of subject searching in library catalogs; users' knowledge of and use of the Library of Congress Subject Headings List (LCSH) in a controlled subject heading search; strategies for teaching effective subject searching; and users'…

This study focused on how CD-ROM systems were being used in a college library and training users had received or assistance they required. Patrons completed surveys and librarians logged assistance requests to determine the level of assistance needed for CD-ROM workstations. Results showed most patrons need assistance from librarians even for…

Describes an analysis of transaction logs of the online catalog at the University of Missouri-Kansas City that examined patron use of both controlled and uncontrolled vocabulary subject access during the same search session. Hypotheses tested are discussed, and recommendations are made for library instruction and online catalog design. (six…

Librarians use subject guides to introduce students to library materials. Surveys, usability tests, and usage statistics demonstrate that students do not relate well to subject guides. We suggest that library resources organized or delivered at a course level are more in line with how undergraduate students approach library research. (Contains 26…

Presents a methodology for describing, analyzing, and evaluating the public service functions of serial file systems, and describes a user study conducted in a university departmental library to determine the efficiency and effectiveness of its system in enabling students new to the library to locate known-items in the serials collection. (CDD)

This study attempted to determine if the type of training that CD-ROM patrons received had an effect on the satisfaction level of their search results by use of the survey method. Kent State University students, faculty, and patrons who used CD-ROM databases for information retrieval were asked to complete a one page (front and back) questionnaire…

The library instruction program conducted at the University of Colorado consisted of classroom contact with students in the history and economics departments, and production of a slide tape. Evaluation instruments were developed for discovering present student and faculty library use and faculty attitudes toward the library, with the idea of…

This report presents the results of a study which explored how patron perceptions and demographics related to keyword/Boolean searching on Indiana State University's (ISU) Library User Information System (LUIS), the online public access catalog (OPAC). Two general theses guide the study: (1) whether the use or non-use of keyword searching on LUIS…

This report describes a three-stage catalog use study conducted at the University of Wisconsin-Stout from 1982 through 1986 to determine the types of searches conducted and search success rates for both the card and online catalogs during the library's transition to the DataPhase Automated Library Information System (ALIS). Phase I, conducted…