Jill Powell, engineering librarian from Cornell University, visited the library at NASA Goddard in Greenbelt, Maryland in July 2013, interviewing library staff and selected NASA scientists. She studied the library's digital projects, publications, services, and operations. She also interviewed several NASA scientists on information-seeking…

Based on responses to a survey of Association of Research Libraries (ARL) members in March 1988, this Systems and Procedures Exchange Center (SPEC) flyer and kit are designed to assist administrators of large academic libraries in the selection of useful methods of conducting user surveys for particular library concerns. The flyer provides a brief…

In 1981 and 1982, the Research Libraries Group (RLG) and four other organizations participated in a coordinated study of public online catalog users and nonusers. Standard, self-administered questionnaires were used to gather data from 8,094 users and 3,981 nonusers in 31 research, academic, community college, public, and governmental libraries…

This paper reports on a study conducted to determine if staffing changes were necessary at the information desk at the main branch of the Cleveland Heights-University Heights Public Library (Ohio). Questions addressed included: (1) What times are busiest in the library? (2) Should there be changes in staffing the reference desk that could lead to…

This study reports the findings of two surveys conducted in 1983 by the University of Wisconsin-Stout's (UW-Stout) Library Learning Center. The main objectives of these surveys were to question users with regard to which library services and resources users are aware of, which ones are used by what groups, how they are used, and what value is…

Discusses Web site management, rather than design, as it relates to academic libraries. Reviews library literature as well as literature from other fields and presents results from four case studies that investigated staffing, professional rivalries, governing structure, usability studies, staff tool versus public resource, maintenance, and…

A survey on the role of academic library committees showed that not all libraries use committees in significant roles; committees do not guarantee librarians a significant voice; librarians were positive about policy-related committees and negative about fact-finding and information-gathering committees; and smaller libraries used committees more…

This report describes a research project designed to improve the University of Wisconsin-Stout (UW-S) Library Learning Center services to students with learning disabilities. Three groups were surveyed to gather the information needed to improve services. Learning disabled students at the UW-S campus were asked to identify problems encountered in…

Undertaken for a doctoral dissertation, this research project on reference services tested a model of major variables that influence academic library reference service outcomes. The study focused on reference librarians who serve in boundary spanning roles, i.e., positions where interchange with the organization's external environment is central…

This report is the result of a self-study undertaken by the staff of the University of Miami's Otto G. Richter Library as part of the Academic Library Development Program (ALDP), a management self-study program developed by the Association of Research Libraries' Office of University Library Management Studies. The basic responsibility for the…

This report describes a study of the Jackson-George Regional Library (JGRL) System, which serves a 2-county area in Mississippi with a population of 131,918. The purpose of the study, which built on the planning and administration goals identified in "Planning for Progress: The Long Range Plan of the Jackson George Regional Library," was to…

A survey of the teaching faculty at Central State University (CSU) in Edmond, Oklahoma, was conducted in February 1981 in order to determine faculty attitudes toward present and possible future services of the CSU library and to determine classroom assignment patterns which impact on the library. Specific factors surveyed included attitudes toward…

A focus group study of 29 Queens College/CUNY (City University of New York) undergraduates, born and educated outside the United States, determined that most described needs related to course work rather than language or culture. Participants commented on library hours, physical surroundings, research tools, personnel, collections, and copy…

The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…

This document is a compilation of input and output measures and other statistics in reference to Idaho's public libraries, covering the period October 1, 1994 to September 30, 1995. This report includes data gathered by the State Library with the "Public and District Library Annual Statistical Report Form" which reflects all monies…