A survey of 121 academic libraries examined five general areas of CD-ROM use: (1) user and librarian acceptance; (2) impact on the printed source; (3) cost; (4) assistance and maintenance; and (5) user confusion with multiple computer resources. A copy of the questionnaire is appended. (12 references) (MES)

Discusses trends in library reference services, focusing on the needs of the individual user. Highlights include the effects of CD-ROM; the growth of online systems; tiered reference service structures; roving reference librarians; going out to users; user studies; and bibliographic instruction. (LRW)

A survey of the reference departments of public libraries in Arizona, Colorado, New Mexico, and Utah was conducted to determine whether CD-ROM products are being used in routine reference work. Previous literature on CD-ROM had primarily been concerned with the response to and acceptance of the technology by patrons. A stratified sample of public…

Describes an ongoing project by the State University of New York (SUNY) College at Cortland's library which seeks to facilitate the sharing of CD-ROM databases between four area SUNY college libraries over a wide area network. The resulting impact on reference services is discussed, and user surveys are appended. (Author/LRW)

Reports on the development, practice, and success of instructional methods for teaching CD-ROM use which were explored at the Wayne State University Library. Results of a preliminary survey designed to evaluate user reaction to CD-ROM products are presented. A copy of the questionnaire is appended. (MES)

Reports on a study of the impact of CD-ROM on online searching at an academic library. Data are presented on online connect time, numbers of online users, and types of users of various services. The effects of library policy and fees are discussed. (MES)

This document reports the result of a study carried out to evaluate the installation and use of the UNESCO CD-ROM prototype. A questionnaire in English and French was sent to about 267 institutions around the world. Replies were received from 97 bodies, giving a response rate of about 36%. Almost all respondents were information professionals in…

This study focused on how CD-ROM systems were being used in a college library and training users had received or assistance they required. Patrons completed surveys and librarians logged assistance requests to determine the level of assistance needed for CD-ROM workstations. Results showed most patrons need assistance from librarians even for…

Analyzes the use of online and CD-ROM databases for bibliographic and reference services by 33 Spanish universities. Highlights include evolution of automation; personnel; users; search typology and motive; user training; problems in serving the public; computer equipment; online service costs; and database providers. (AEF)

Reports results of an electronic survey of users of CD-ROM databases at a university library. Data are presented on experience level, database selection, how users learned of the service, use of multiple databases, favorite features, user satisfaction, preferred source of help, research strategies, and use of printed versions. A copy of the…

In August 1989 the Committee on Automated Reference Service of the New York State Library conducted a use study of their CD-ROM workstations to determine: (1) the extent of user satisfaction resulting from CD-ROM searches at the New York State Library; (2) the ease of using CD-ROM as an information retrieval source; (3) whether training was…

This study analyzed CD-ROM searches in five science and engineering databases in an academic library. Results indicated that users were usually able to obtain results and print records but that few used more sophisticated techniques to refine their searches. It was concluded that instruction in CD-ROM database searching should be a high priority.…

Describes a survey of CD-ROM users at the Pennsylvania State University library that was conducted to determine who the users were, which systems were most popular, how patrons perceived help available to them, and what types of instruction they wanted. Suggestions for improvements in service were also requested. (15 references) (LRW)

Offers a model for choosing among CD-ROM, end user access, mediated online searching, or locally mounted files as alternatives for extending online catalogs and replacing printed indexes. Estimates of demand and comparisons of costs made at Trinity and Clemson Universities provide a quantitative framework for selection. (Contains four references.)…

Describes an evaluation of a CD-ROM wide-area network at the University of Pittsburgh libraries. Reference staff were interviewed on their use of and satisfaction with the network; student assistants were asked about the type and amount of user assistance they provide; and users were surveyed. Suggestions for future enhancements are offered.…