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PDF pending restorationHammond, Carol, Ed. – 1991
The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…
Descriptors: Academic Libraries, Course Integrated Library Instruction, Databases, Government Publications
Download full textBarrett, Jaia, Ed. – Association of Research Libraries, 2004
ARL is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). ARL reports on current issues of interest to academic and research library administrators, staff, and users; higher education…
Descriptors: Research Libraries, Academic Libraries, Information Technology, Nonprofit Organizations
