Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

The purpose of this long-range plan is to describe the status of library development in Wisconsin, the needs and problems of libraries, and the possible ways of meeting these needs over the next 5 years. The plan reflects reports submitted to the Division for Libraries and Community Learning staff, surveys, consultations with librarians and…

Two strategies used by the Stevens Institute of Technology (New Jersey) library to manage acquisition of periodicals are described. The first involved a study of circulation of existing titles to pare unused subscriptions, and a concurrent monitoring of faculty research productivity. The second was a shift in resources to electronic media and…

This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…

The first of two articles describes changes in computer technologies and user needs which affect the role of bibliographic utilities and discusses the need for cooperation between libraries and computing professionals. The second article discusses underlying strategies of library collection management in terms of quantitative and intuitive…

Discusses references collections in academic libraries and offers guidelines for placing materials in a reference collection that focus on their suitability for true reference functions and the expected frequency of use. Problems with poorly managed collections are discussed, and the importance of selection policies and weeding are emphasized. (37…

This report considers the issues of gifts, donations, collection development, long-range planning, and budget constraints which arose as a consequence of a collection development study undertaken for a public library system serving a population in excess of 200,000. Gifts to the general collection are distinguished from gifts to special…

This narrative description summarizes the planning and implementation of a periodical use survey conducted during fall 1985 and spring 1986 to determine who uses the Fitchburg State College Library periodical holdings and which periodicals are used. Relevant literature is discussed, the purpose of the survey is explained, and survey procedures are…

This report describes a use study designed to facilitate the selection of books that will be needed and used by identifying heavily used subjects and publishers in an academic library's collection of nursing books. Discussions include the study background and significance, study limitations, and basic assumptions. In addition, the procedures for…

Approximately 30 policies and classed profiles are presented in this first comprehensive collection development policy statement for the California State University at Sacramento (CSUS) Library. The profiles--which comprise the bulk of the text--were prepared by examining each part of the curriculum and matching each with the corresponding call…

This report describes a study of the use of science and technology books and journals in an academic library which was conducted to ascertain whether journal use can be predicted by book circulation figures. The study background and significance are discussed, terms are defined, study limitations are considered, and basic assumptions are…

This outline of standards is designed for administrators and committees concerned with libraries for religious congregations. The standards were developed based on the understanding that the church or synagogue library is a special library that serves the institution in which it is housed and which is supplemental to other libraries in the area,…

The following papers were presented at a joint conference of the Mountain Plains Library Association, the North Dakota Library Association, and the South Dakota Library Association in September 1987: (1) "Catalog Backlog Project" (Kay Juricek, Tedine Roos, and Carol White); (2) "How Are We Doing? Using a Materials Availability…