What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

At the reference desk, librarians engage in an often predictable sequence of instruction with students that centers on assisting students with focusing their topics before they can move to the information collection stage. It is an area of instruction that is often taken for granted and that most faculty are unaware of, but it is critical for…

Intended for use by foreign students at the Rutgers University Libraries (New Jersey), this guide provides definitions of the following common library terms: abstract, barcode, bibliography, Boolean searching, call number, CD-ROMs, check out, circulation desk, citation, database, due date, electronic journals, electronic workstations, government…

Explains the basic requirements of Proposition 48 and discusses why college student-athletes are an important target for library user education, and how libraries can help student-athletes maintain their eligibility. A library user education module for student-athletes developed at the University of Wisconsin at Madison is described. (20…

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

This handbook was written by the Argonne National Laboratory for use with their electronic bulletin board system (BBS) called Newton. Newton is an educational BBS for use by teachers, students, and parents. Topics range from discussions of science fair topics to online question and answer sessions with scientists. Future capabilities will include…

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

These instructions are designed to help patrons of the University of Missouri-Columbia library perform searches on PSYCHLIT, a CD-ROM (compact disc, read only memory) version of the Psych Abstracts database, and a CD-ROM version of the ERIC database, both produced by SilverPlatter Information Services. Basic information is provided about the disk…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

This document continues a 64-year tradition by listing books for adolescents, arranged by subjects that teenagers have asked about in library visits. The browsing list contains approximately 1,250 books, about 350 of which are new listings, marked for the reader's convenience. Approximately 100 sections contain the entries, grouped into the…

This handbook is designed for users of the D. Hiden Ramsey Library at the University of North Carolina at Asheville "make sense" of library research. Guidelines and information are divided into eight chapters: (1) "Using the D. Hiden Ramsey Library"; (2) "Developing a Library Research Strategy"; (3) "The Library…

This report provides instructional materials for a voluntary introductory workshop in the use of the Educational Resources and Information Clearinghouse (ERIC) database on CD-ROM. The workshop instruction is based on Leslie J. Brigg's Theories of Instructional Design with instructional objectives based on Robert Gagne's Learning Taxonomy. Library…

Arguing that marketing is a management philosophy that has profoundly transformed the business world and could potentially modify the appearance and delivery of information services, this report describes in broad terms the ways in which the marketing approach may be included as a component in the education of information professionals. The major…

This introduction to the library system at the College of Wooster in Ohio advises the user to keep a number of goals in mind in order to become an effective library user: (1) get to know the librarians and special assistants and how each can be of service; (2) learn the layout of the building and locations of the various service departments and…

This document is an introductory guide to all aspects of law librarianship. Chapters 1 and 2 provide an overview of the history and nature of law libraries and the nature of the legal field and legal clientele. Collection development is discussed in chapter 3, covering such aspects as acquisitions, alternatives to purchasing materials, selection…