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Facilitating Community Information Seeking Using the Internet: Findings from Three Public Library-Community Network Systems.
Peer reviewed Peer reviewed
Pettigrew, Karen E.; Durrance, Joan C.; Unruh, Kenton T. – Journal of the American Society for Information Science and Technology, 2002
Reports findings from a study that investigated how public libraries are using online community networks to facilitate the public's information-seeking and use in everyday situations. Highlights include barriers to using community information systems; the public's online information behavior, including social connectedness; the use of sense-making…
Descriptors: Community Information Services, Computer Networks, Information Seeking, Internet
Information Needs: Old Song, New Tune.
Durrance, Joan C. – School Library Media Quarterly, 1989
Discusses the need for the library profession to learn not only how to identify information needs, but also to create new services and delivery patterns around them. The existing literature on information needs and information seeking behavior is briefly reviewed, and a research agenda for the 1990s is summarized. (51 references) (Author/CLB)
Descriptors: Information Needs, Information Seeking, Information Technology, Library Role
Factors That Influence Reference Success: What Makes Questioners Willing to Return?
Peer reviewed Peer reviewed
Durrance, Joan C. – Reference Librarian, 1995
Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to…
Descriptors: Case Studies, Interaction, Interpersonal Competence, Librarian Attitudes
Information Communities: Characteristics Gleaned from Studies of Three Online Networks.
Fisher, Karen E.; Durrance, Joan C.; Unruh, Kenton T. – Proceedings of the ASIST Annual Meeting, 2003
Using data from a two-year study of three community networks, five defining characteristics of effective information communities are described: emphasis on collaboration among diverse information providers; capacity to form around people's needs to access and use information; capacity to exploit information sharing qualities of emerging…
Descriptors: Access to Information, Computer Mediated Communication, Cooperation, Information Networks
Providing Access to Local Government Information: The Nature of Public Library Activity.
Peer reviewed Peer reviewed
Durrance, Joan C. – Government Information Quarterly, 1988
Describes a survey of public libraries that examined problems associated with access to local government information. Findings are reported on the nature of requests received, the types of responses given and sources used, and reasons given by librarians for providing access to local government information. (14 notes with references) (CLB)
Descriptors: Access to Information, Government Publications, Library Acquisition, Library Role
Approaches to Studying Public Library Networked Community Information Initiatives: A Review of the Literature and Overview of a Current Study.
Peer reviewed Peer reviewed
Pettigrew, Karen E.; Durrance, Joan C.; Vakkari, Pertti – Library & Information Science Research, 1999
Reviews current trends in the networked community information literature, including public library involvement, and discusses a present study for which multiple methods are being used to collect data from users, librarians, and service providers in three states. Particular attention is given to explaining use of theory specification to apply…
Descriptors: Community Information Services, Data Collection, Information Centers, Information Networks