We know that unaffiliated users access books, reference services, and databases at our libraries, but how do they experience this access? The library science literature reveals a range of ethical concerns around how we serve unaffiliated users, meaning those who are not current students, faculty, or staff. Yet this literature is often based on…

A multiple methods study was conducted over three academic terms during the 2015 fiscal year at Santa Clara University Library to assess the impact and value of overnight library hours. A survey was conducted after midnight during times the Library was open 24 hours, five days a week (24/5), the last two weeks of the quarter. The survey was…

Innovations in search and retrieval have provided librarians with some of their most exciting challenges as a profession. Yet even as new tools flood the academic library commons, direct, person-to-person information counseling is still needed, some would say more than ever. Consequently, it can be very useful to study how users conduct new…

This paper looks at the author's outreach efforts as a distance librarian to encourage library use among a distance student population that comprises satellite locations, students attending online, students attending courses through instructional television, and students attending hybrid courses. Outcomes of the author's outreach attempts and…

Discusses attempts to make English the official language of the United States, examines the pros and cons, and describes the impact of these efforts on libraries. An example at the Monterey Park Public Library (California) is examined; meeting the needs of all members of the community is addressed; and possible future outlooks are suggested. (four…

This report describes the impact of Library Services and Technology Act (LSTA) funding in California for 1997-2002 on Californians of all ages as served by their libraries of all types. The first section summarizes the results in achieving the following goals and their related objectives: (1) free and convenient access to learning and information…

Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

Describes a needs assessment process that was developed for the Soledad branch library, which is located in a rural, predominantly Spanish-speaking community. Questionnaires for users and nonusers are described, community residents' involvement is discussed, desirable library services are suggested, and needs in a bilingual community are…

This report describes a study designed to assess the client and staff libraries at each of the 11 California Department of Mental Health (DMH) and Department of Developmental Services (DDS) residential facilities to determine their existing resources and their ability to meet the requirements of the changing facility populations. The study…

Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…

Under the Library Services and Construction Act, the InfoPeople project was created allowing 182 California public libraries to receive Internet workstations. This article discusses guidelines for grant application for this project, the relationship between participating libraries and their communities, workstation equipment, access to the…

Reviews World Wide Web sites useful as alternative resources for reference librarians. Sites described are: general reference; reference for kids and teens; regional interest for Southern California, including local foreign-language resources and local history sites; and interactive reference. (JAK)

The Research Libraries Group (RLG) hosted a symposium to explore opportunities for cooperative action--to take advantage of technology and to improve electronic access to information--particularly in the RLG context, and to develop strategies for making the most effective use of technology and electronic information in support of research and…

The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the…

The Orange Public Library (California) conducted a project that involved recruitment, retention, coalition building, public awareness, training, basic literacy, collection development, tutoring, intergenerational/family, and English as a Second Language (ESL) programs. The project served a community of 100,000-200,000 and targeted…