We know that unaffiliated users access books, reference services, and databases at our libraries, but how do they experience this access? The library science literature reveals a range of ethical concerns around how we serve unaffiliated users, meaning those who are not current students, faculty, or staff. Yet this literature is often based on…

Colleges and universities increasingly rely on their websites to recruit students and convey information about tuition and costs of attendance. Given evidence of growing complexity in institutional tuition policies and cost-setting practices, the study examined how institutions' websites present financial information to the public. Through content…

A multiple methods study was conducted over three academic terms during the 2015 fiscal year at Santa Clara University Library to assess the impact and value of overnight library hours. A survey was conducted after midnight during times the Library was open 24 hours, five days a week (24/5), the last two weeks of the quarter. The survey was…

Precious moments in life for an educator are taking time to reflect upon his or her teaching practices to evaluate effectiveness and overall impact. Often this reflection is a weekly if not a daily process for educators using a reflective practitioner model (SchÖn, 1983). For professors, many universities have opportunities for tenured faculty to…

Cross-campus collaboration for library website design and management can be challenging, but the process can produce stronger, more attractive, and more usable library websites. Collaborative library website design and management can also lead to new avenues for marketing library tools and services; expert consultation for library technology…

Innovations in search and retrieval have provided librarians with some of their most exciting challenges as a profession. Yet even as new tools flood the academic library commons, direct, person-to-person information counseling is still needed, some would say more than ever. Consequently, it can be very useful to study how users conduct new…

A number of academic, public, regional, and state libraries use WorldCat Local (WCL) as a resource location tool that enables users to search, find, and gain access to a range of print and electronic resources. This article describes a study undertaken to assess a Research I university's implementation of WCL. The study sought to understand the…

This paper looks at the author's outreach efforts as a distance librarian to encourage library use among a distance student population that comprises satellite locations, students attending online, students attending courses through instructional television, and students attending hybrid courses. Outcomes of the author's outreach attempts and…

Given the rising number of information resources available, it is increasingly important for digital libraries and archives to create usable services that meet their users' needs. Seeking input from users at all stages of development can help achieve this goal. This article briefly defines four methodologies for gathering user input: focus groups,…

This study was intended to identify unmet telecommunications education needs of residents in south central, southeast, and southwest Los Angeles, together with the border communities in the cities of Inglewood and South Gate; identify the level of sophistication of the average consumer regarding the usefulness or need of specific…

Discusses attempts to make English the official language of the United States, examines the pros and cons, and describes the impact of these efforts on libraries. An example at the Monterey Park Public Library (California) is examined; meeting the needs of all members of the community is addressed; and possible future outlooks are suggested. (four…

This report describes the impact of Library Services and Technology Act (LSTA) funding in California for 1997-2002 on Californians of all ages as served by their libraries of all types. The first section summarizes the results in achieving the following goals and their related objectives: (1) free and convenient access to learning and information…

Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

Describes a needs assessment process that was developed for the Soledad branch library, which is located in a rural, predominantly Spanish-speaking community. Questionnaires for users and nonusers are described, community residents' involvement is discussed, desirable library services are suggested, and needs in a bilingual community are…

Presents a case study of the use of legal research digital libraries (LRDLs) in the California Civil and Criminal Courts. Results suggest that points of access to LRDLs influence usage, that there is a strong interplay between home computer use and LRDL use at work, and that legal professionals prefer one-on-one assistance rather than group…