This study examines the content strategies of 12 Chinese universities' international websites. Going beyond the Hofstede--Hall model, we explore a novel mixed-method study using both content strategy analysis and user research to investigate intercultural web-based communication strategies. Our study identifies the impacts of Chinese cultural and…

With the growth of international student enrollment in Chinese universities, user perception has become an area of developing research in academic libraries. China's policy of opening up has led to the education and economic reforms allowing major universities to enroll international students. These changes have created an increasing need for…

As the significance of learning English is becoming increasingly apparent, more and more English online practice systems are used by English learners. However, a thorough process of research and detailed analysis of user demand have not fully implemented before the design of these systems. As a result, these systems may suffer the defects of low…

In an era witnessing the rapid development of information technology, mobile devices have brought revolutionary changes to learning. A single conventional media platform is not enough for the various mobile devices. Technology-enriched educational environments supported by different devices are important research issues nowadays. To capture the…

Based on the concept of user education, this paper discusses the necessity of user education in library under the circumstance of network, describes the contents and forms of user education and puts forward the problems that should be paid attention to during education. [This paper was supported by scientific research project of Qufu Normal…

The low prioritizing of user service is a longstanding problem in Chinese academic libraries. While acknowledging various external and internal obstacles for this problem, this article argues that traditional library culture, as demonstrated throughout the article, constitutes the root cause for the underdevelopment of user services on information…

The six papers in this collection were presented at three sections of the Division of Regional Activities: (1) "A la recherche d'Approches adaptees aux Besoins en Documentation des Africains (In Search of an Approach Adapted to the Information Needs of Africans)" (Touria Temsamani Haji, Morocco); (2) "People's Libraries: An African…

Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

Investigates whether and how "cultural standards" influenced the use of cellular telephones by German and Chinese users. Uses focus groups, usability tests, and a questionnaire to determine how users obtained product information. Reports the varying learning and information-gathering strategies of Chinese and German users in terms of…

Traces developments in China's academic libraries: managing human resources, restructuring library developments, revising and implementing new policies, evaluating services and operations, establishing library systems, building new structures, and exploring joint-use library models. Major focus was to improve services for library user. (Author/LRW)

Discusses user education in China's academic libraries in light of educational reform and the changing role of academic libraries. Describes information technology developments, objectives of user education, and the emphasis on computerbased searching in the Tsinghua University library. (LRW)

This paper explores the use and impact of the Internet by disabled people in China, informed by the social model of disability. Based on survey data from 122 disabled individuals across 25 provinces in China, study findings suggest that there is an emerging digital divide in the use of Internet amongst the disability community in China. Internet…

Reviews learner strategy research, strategy instruction, and on-line help in multimedia instructional materials, and reports on a study investigating 20 native Chinese-speaking English language learners' use of computer resource facilities (e.g., scripts, glossaries, background information) in an interactive videodisc program and their reactions…

The IFLA/FAIFE World Report Series is unique. It is the only source based on a systematic data collection process that provides an overview of how libraries around the world are tackling barriers to freedom of access to information and freedom of expression. This year's edition includes 84 country reports which detail the extent of Internet access…