Inspired by the 2017 Big Ten Academic Alliance Library Conference's collective collection theme, the authors undertook a study to better understand the consortium's resource-sharing needs for Spanish and Portuguese materials published in Latin America. The authors employed multiple technologies to expedite gathering, reconciling, and analyzing…

Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

Family-centered early intervention for children with hearing loss is intended to strengthen families' interactions with their children to support children's language development, and should include providing parents with information they can use as part of their everyday routines. However, little is known about the information received by families…

The 33rd Language Testing Research Colloquium (LTRC), held in June 2011 in Ann Arbor, Michigan, included a conference symposium on the topic of "assessment literacy." This event brought together a group of four presenters from different parts of the world, each of whom reported on their recent research in this area. Presentations were…

When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

The University of Michigan Library wanted to learn more about the kinds of searches its users were conducting through the "one search" search box on the Library Web site. Library staff conducted two investigations. A preliminary investigation in 2011 involved the manual review of the 100 most frequently occurring queries conducted…

Oakland University (OU) Libraries undertook an assessment of how to leverage its resources to make online tutorials more focused on users' needs. A multi-part assessment process reconsidered Web tutorials offerings through the lenses of faculty and staff feedback, literature review, and an analysis of other universities' online tutorial offerings.…

With both budget dollars and buying power shrinking for academic library collections, the selection of materials is a series of crucial choices. With increases in numbers of online programs, how can we determine if what we are buying is in fact what our users need? E-reserves are an increasingly popular way to provide digital copies of course…

A number of academic, public, regional, and state libraries use WorldCat Local (WCL) as a resource location tool that enables users to search, find, and gain access to a range of print and electronic resources. This article describes a study undertaken to assess a Research I university's implementation of WCL. The study sought to understand the…

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…

This document presents information for conducting a genealogical search at the Library of Michigan. Included are descriptions of genealogy and local history resources at the Library of Michigan; a 10-step process on conducting family research; bibliographies on how to conduct genealogical research, guides to organizing genealogical data, and books…

Describes computer networks developed in the Okemos (Michigan) Elementary Schools for resource sharing between library/media centers. The development of an online catalog is described, an analysis of the collection to determine its relevance to present curriculum needs is explained, and benefits of resource sharing are discussed. (LRW)

Public librarians have been providing consumers access to health and medical information for approximately 20 years. Changes in the American health care environment in the 1990s suggest that the role of public librarians in the provision of health and medical information will grow exponentially in the 21st century. This report describes a study of…

This report presents the methodology and results of a patron use and satisfaction survey conducted during four one-week periods in 1997-98 at the Ferndale Public Library (Michigan). Survey questions focused on patron self-description, library use, and resource evaluation. In all, 1,424 surveys were distributed and 1,222 returned for a response…

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the…