"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…

Personas, stemming from the field of user-centered design (UCD), are hypothetical users that represent the behaviors, goals, and values of actual users. This study describes the creation of personas in an academic library. With the goal of leveraging service-generated data, the authors coded a sample of chat reference transcripts, producing two…

This article reports upon the assessment and research activities undertaken by a research group of faculty librarians at Hunter College regarding the perceptions, awareness, and usage of library services by non-librarian faculty members. Given the initial directive to measure faculty satisfaction with library services, the research group developed…

This study examines the information-seeking behavior of undergraduate students within a research context. Student searches were recorded while the participants used Google and a library (federated) search tool to find sources (one book, two articles, and one other source of their choosing) for a selected topic. The undergraduates in this study…

This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…

Nearly two years ago, the Center for an Urban Future published "Branches of Opportunity," a report documenting that New York City's public libraries have become more vital than ever, and are serving more New Yorkers in more ways than ever before. This new report provides an exhaustive analysis of the libraries' capital needs and offers a…

This paper will examine the learning needs of millennial students, a generation different from any previous generation, so librarians should adjust their teaching methods to accommodate their needs. Should we, as librarians, consider changing our reference services--the way we present instruction and the materials that we order for the library?…

Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

This issue presents articles which, in some way, help to clarify and define library services. It is hoped that this clarification in library service will serve to secure the resources libraries need to serve the people of New York. The following articles are presented: (1) Introduction: "Clarifying and Defining Library Services" (Joseph…

Web site usability concerns anyone with a Web site to maintain. Libraries, however, are often the biggest offenders in terms of usability. In our efforts to provide users with everything they need for research, we often overwhelm them with sites that are confusing in structure, difficult to navigate, and weighed down with jargon. Dowling College…

Interactions of potential loss, time, and self-efficacy on the need for evaluation information for decision making were investigated for 259 managers/nurses (60 percent survey response rate) of home health agencies in New York State. Those with high self-efficacy needed less information in situations of high potential loss and inadequate time.…

These standards provide measures for evaluating communities' needs for public library services, and summarize the essentials for quality service for youth and those who work with youth. New management tools, specifically guides for planning and role setting and manuals for defining output measures, the challenge of electronic access, as well as…

Discusses methods that the Oceanside (New York) Library used to create programs for children with special needs. Story hours for children with and without parents are described; staffing issues are addressed; particularly helpful books are noted; and incorporation into the summer reading program is discussed. (LRW)

This document, like its predecessor, will serve as a blueprint for and a means of communication about statewide library automation. The original plan introduced the concept of the electronic doorway library as a way to explain the changes occurring in the delivery of library services. Through 14 assumptions, 32 recommendations, and implementation…

The 15 papers in this issue report on important aspects of work done by the Statewide Automation Committee (SAC) in preparing the current strategic plan for the use of new technologies by the libraries of New York State, and on some of the innovative uses of technology that the plan seeks to foster and facilitate. The range of the papers reflects…