Visually impaired people have the same information needs as sighted people. Just as sighted people might read a newspaper, listen to a CD or download electronic information from the Internet, visually impaired people also want access to relevant information in their chosen accessible format. Developing an efficient library service for…

For libraries to succeed, a clear understanding of what services are in demand is necessary. The SWOT analysis technique for evaluating an organization's strengths, weaknesses, opportunities, and threats is examined, and barriers to effective diagnosis are discussed. (AEF)

Describes the management principles used by the Environmental Protection Agency Headquarters Library to develop information services that support the agency's mission. The discussion outlines the steps involved in an action plan for making a special library a major focal point for organizational information services. (CLB)