Describes types of hearing impairments and discusses library equipment, materials, and programs for the hearing impaired. American Library Association guidelines for four areas of service to the hearing impaired are summarized: communications; resources; publicity and programs; and participation and staffing. Addresses for related organizations…

Examines the role of information professionals in selecting vendor services within the context of the theme "the future of information services." Reviews options information professionals have in terms of selecting vendor services; evaluates professional services, end-user services, and vendor support; and provides an historical…

Addresses the role of professional associations in the process of organizational change in academic libraries. Topics discussed include user-centered organizations and associations; the literature on organizational change; the roles of associations; associations as change agents; and how associations can assist in the transition to user-centered…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Examines the rising costs of library materials and the impact on access to information. Four types of cooperative library programs are described: (1) programs to extend scholarly resources; (2) programs to reduce materials costs by dividing collecting responsibility; (3) programs to improve clients' access to information; and (4) programs to…

Users Council has proven itself to be a critically important element in the Online Computer Library Center's (OCLC) organizational structure. In fulfilling its combined roles, Users Council has provided a national forum for articulating member library interests to OCLC as well as a training ground for preparing individuals with library expertise…

Disucusses local collection development tools available to librarians on their college or university campus, including syllabi; class discussion lists; departmental Web pages and pamphlets; departmental selfreports; centers for teaching excellence; university bookstore; library circulation figures; library consortia; and the Internet. (AEF)

The availability of electronic information sources in libraries has revived the debate over user fees. As increasing amounts of information are available only electronically, the cost of providing access becomes higher and harder to predict. User fees help to defray the increased costs of electronic information while allowing libraries to continue…

Based on the authors' experiences as catalog, reference, and network resources librarians, this paper examines traditional methods of operation and the emerging blending of duties and the effects on individuals and the profession. Examines changing demands on library users as a cause for the blurring lines. Concludes that catalogers and reference…

Discusses electronic resources and collection development. Topics include how electronic resources are changing the world of access to information; how and why scholars and research libraries use electronic resources; digitization initiatives; knowledge and learning via the Web; archiving electronic resources; and building collections versus…

Describes an initiative of the Association of Research Libraries (ARL), the Scholars Portal Initiative, a three-year collaborative effort which seeks to provide tools for an academic community to have a single point of access on the Web to find high-quality information resources and to deliver the information and related services directly to the…

Illustrates the ethical dilemmas of library collection development through three specific examples related to scholarly communication, including the ongoing effort by publishers to use licensing contracts to abolish interlibrary loans for information in electronic format. Considers information needs of clients versus optimizing public access to…

Reviews the use of library system efficiency and effectiveness as the accepted method for measuring and evaluating library services, and examines alternative evaluation methods. Other significant influences on library performance are discussed, including professional ethics, concepts of leadership, organizational design, and definitions of…

Discusses management issues that librarians face in offering public access to library resources through internetworking services, e.g., local area networks, campus networks, or the INTERNET. It is concluded that interface problems and lack of an effective technical support structure make access to library information on INTERNET more of an…

Selection in a consortial setting is a complex, opportunistic, and often political process requiring an uneasy balance of local needs in conjunction with the group agenda. The issues of the selection and implementation of shared and networked resources, carried out in a comparatively public arena, are discussed. (Author)