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Library Administration and… | 3 |
Publication Type
Journal Articles | 3 |
Reports - Descriptive | 2 |
Guides - Non-Classroom | 1 |
Reports - Evaluative | 1 |
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Brewer, Julie; And Others – Library Administration and Management, 1995
Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…
Descriptors: Library Administration, Library Development, Library Personnel, Library Planning
Sannwald, William – Library Administration and Management, 1998
Looks at what makes bookstores so successful today. Examines why exterior and interior spaces are important to libraries; how spaces support the library's mission, goals, and objectives; what libraries can learn from the retail market regarding bookstore merchandising and design; and how this information can benefit libraries. (Author/AEF)
Descriptors: Bookstores, Environment, Facility Planning, Interior Design
Diaz, Joseph R.; Pintozzi, Chestalene – Library Administration and Management, 1999
Describes library reorganization at the University of Arizona resulting from fiscal challenges and the need for current technology. Highlights include: the restructuring process and customer focus; team functioning and the learning organization, including training issues, communication, empowerment, and evaluation/assessment; current challenges,…
Descriptors: Academic Libraries, Change Strategies, Communication (Thought Transfer), Compensation (Remuneration)