Presents suggestions from online searchers for using online services. Topics discussed include decreasing costs by using less expensive files; modifying searches on Dialog; use of controlled vocabularies and free text; using a variety of databases; the importance of search intermediaries understanding the topic; and patent searching. (LRW)

Describes specific techniques for using the MAP command for business searches on DIALOG that use more than one file. Limits of the MAPping function are discussed, and modification of these techniques for application to other databases and systems is explained. (Four references) (LRW)

Discusses services offered by CARL UnCover, a commercial full-text article delivery service. The financial savings and benefits of using UnCover to supplement journal subscriptions is presented within the context of a case study of the University of Cincinnati system. (JKP)

Explains how the Usenet network's dissemination model differs from electronic-mail-based discussion groups in terms of how users can choose which information best fits their needs. Various methods of limiting excessive numbers of unwanted messages are explained. (EAM)

Describes desired software enhancements identified by the Southern California Online Users Group in the areas of search language, database selection, document retrieval and display, user interface, customer support, and cost and economic issues. The need to prioritize these wishes and to determine whether features should reside in the mainframe or…

Description of HyperCard, a software package that runs on Macintosh microcomputers, focuses on its use in the Apple Computer, Inc., Library as a user guide to the library. Examples of screen displays are given, and a list of resources is included to help use and understand HyperCard more completely. (LRW)

This comparison of three menu systems for end-users considers user-friendliness, cost, databases offered, hours of availability, and search options. The differences are shown to indicate that they are intended for users with different amounts of knowledge and training. The conclusion reached is that each system is unique. (five references) (EAM)

Discussion of the search process in the online information field focuses on what information professionals do after the data have been gathered and are ready to be presented to the end user. An example is given using a framework developed at Henkel Research Corporation that puts results in a more helpful context. (LRW)

Continues a description of elements in the online searching process, highlighting: (1) search strategy formulation, including free text search construction versus controlled terminology, and terms and search statements; (2) the actual online search, including speed and cost considerations; (3) feedback or reviewing results; and (4) presentation of…

Discusses interface agents and online help systems, focusing on Microsoft's animated office assistants. Highlights include intermediaries such as librarians in off-line reference problems; user complaints about online help systems; navigation problems; evaluation of the online office assistants; and categories of user queries to online help…

Presents methods to gain management support for information resource center projects. Topics include: expressing expected results; and understanding the project in terms of business and organizational objectives, competitors' actions, internal needs, external conditions, customer needs, vendor support, and colleagues' experiences. (LRW)

Reviews some of the models used for pricing online information services and discusses some of the implications of these pricing algorithms. Topics discussed include online versus print pricing; charges for the retrieval process; charges for the retrieved information; telecommunications charges; and the pricing policies of Chemical Abstracts…

Discussion of online searching focuses on the first three of seven stages of searching: (1) the reference interview, including user needs, the search request, and the user's expectations; (2) the tactical overview, including institutional control and cost and time factors; and (3) database selection considerations, including relevance,…

Describes the use of askSam, a flexible text based management system, for handling personal collections of bibliographic references. Sample programs and searches are provided for both unstructured (minimum input and programming by the user) and structure applications. (CLB)

Suggests strategies for finding information in gophers that will increase access to Internet information resources for library users. Highlights include search strategies; veronica searches; jughead searches; keyword lists; Boolean operations; gophers with subject menus; subject guides; listservs; and World-Wide Web. (eight references) (LRW)