Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

Each year the Library Instruction Round Table, Continuing Education Committee of the American Library Association reviews the periodical literature on library user education and selects the top 20 articles. Articles on user education from all types of libraries are considered: academic, school, special, and public. The criteria for selection…

A survey of 203 social and behavioral science students enrolled in a graduate-level research methodology course examined the relationship between learning style and library anxiety. Found that students with the highest levels of library anxiety tend to be those who like structure, are self-motivated, lack persistence, and are peer-oriented…

The case study method (employing direct observation and interviews) has become the primary means of investigating how secondary school and undergraduate students locate and use information in the library. This article examines and illustrates the shift from survey to case study with examples from dissertations and field studies of secondary school…