Relatively diminishing financial resources and increasing user expectations are combining to create a new emphasis for the traditional research library. This paper reports on the development of a pilot project at a large research library that explored the relationship between evaluation and assessment to determine how both the institution and the…

The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)

Examines the promotional, training, legislative, research and publication, and cooperation activities of the Swaziland Library Association (SWALA). Makes recommendations including: membership-needs surveys; a strategic plan prioritizing legislation and training; administrative, leadership and communication improvements; and an increase in…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Describes how undergraduate libraries have responded to change and the changing needs of undergraduate students. Examines statistics from 20 libraries, and summarizes results of a survey of 9 libraries on book versus periodical usage; staff size; reference staff philosophy; library status; and response to increased emphasis on undergraduate…

In a large-scale user survey at Washington State University (WSU), respondents rated current services, print materials, and electronic resources, and prioritized those services and resources in terms of importance to their work (outlined in appendix). Respondents also ranked services and resources that might be offered. User profiles were…

During 1993-94 the University Libraries of the University of Tennessee, Knoxville, began formal needs assessment to collect data that reflect the information needs of university students, faculty, and staff. The program was implemented by a Needs Assessment Coordinating Group, an assessment consultant, and staff members. Data from the…

District library media directors face dual demands including competition for limited educational dollars and the need to meet increasingly sophisticated student research requests. To solve these dilemmas, many districts are automating their schools' library media centers. Quality Education Data (QED) is an education research firm providing…

The Research Library Group's (RLG) 1985 Conoco Study was designed to measure the possibilities for resource sharing among members. Study of German literature and geology collections showed possibilities for considerable sharing; however, in practice, library acquisitions are based on local needs, and no organized cooperative collection development…

In this age of limited resources, municipal courts scrutinize their library budgets with a view to maintaining adequate legal information sources and services at the lowest possible cost. Some courts relying on the authority of the Ohio Revised Code Section 2303.201 assess additional court costs to fund the acquisition and maintenance of…

A survey was sent out in the fall of 1988 to all 4-year college and university libraries in Texas; the overall response rate was 77%. The purpose of the survey was to: (1) compare funding patterns in state and private institutions; (2) compare appropriation increases with rising costs for books and journals; and (3) determine whether academic…

A study of the collection of college catalogs at a medium-sized university library found that they are used by many types of clients in addition to undergraduates; users need a current, comprehensive collection and are not bothered by a lack of shelf order; use is enough to justify the collection. (Author/EM)

Discusses kinds of problems public librarians encounter in the process of providing legal and health information. Data are compared from two surveys of reference librarians who provide legal and health information services in Ontario (Canada) public libraries, and implications for collection development are suggested. (17 references) (LRW)

Advocates providing automobile repair and service information in public libraries, and discusses collection development issues, reference services, and problems in making repair manuals available. Describes the collection and services for patrons in Tacoma Public Library and results of a survey of other public libraries holding automobile repair…

The practicum described in this report was designed to create a dynamic, functional media center with an interdisciplinary library skills program for students in kindergarten to grade 8 in a private Jewish day school in a residential neighborhood in a southeast coastal city enrolling 300 students. An additional goal was to use volunteers to…