Describes some of the services provided by the State Information and Reference Center of the California State Library, including the annotated bibliographies "Management Trends" and "Special Topics," and the provision of direct access to the University of California's online catalog. (EAM)

Examines the provision of in-person help to users seeking information on online public access catalogs (OPACs). A significant change in the demand for service was identified when there was a change from offering traditional from-the-desk service to point-of-use help at the OPAC terminals. Results suggest that while it is important to continue to…

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Five brief papers explore the issues of "ownership" and proprietary interest in the online catalog, relationships between technical services and public services in the design and management of the catalog, and opportunities presented by the new technologies to alter ways of working together. (CLB)

Describes a survey of reference librarians in libraries with online public access catalogs that was conducted to determine what types of searches patrons would use to look for names of fictional characters. Name, subject, and author indexes are discussed, and implications for cataloging using the MARC format are suggested. (10 references) (LRW)

In spring 1994, a survey on reference service policies was mailed to 119 members of the Association of Research Libraries (ARL). Seventy-one responses (60%) were received from libraries that offer reference services on a college or university campus. Less than half of the responding libraries have written policy statements, and of those that did,…

Discussion of the influence of technological developments on social change focuses on the effects of information technology on academic reference librarianship. Highlights include reference skills; electronic resources; microcomputer technology; online catalogs; interaction and communication with users; the need to teach information skills; and…

Provides several examples of drawbacks encountered when technological improvements are applied to the public access of library databases. Suggests that technological advances all carry some trade-off and that they should be employed cautiously. (NRP)

Examines librarian's initiatives to incorporate access to external databases into local online catalogs; describes OCLC's new online reference system, EPIC, that provides subject access to databases; and discusses OCLC's plans to expand access to monographs by including tables of contents or book indexes in monograph records. (LRW)

Discusses and compares the incorporation of technology by larger public libraries in Canada and the United States. Technology mentioned includes online public access catalogs; remote and local online database searching; microcomputers and software for public use; and fax, voice mail, and Telecommunication Devices for the Deaf and Teletype writer…

Discusses the development of electronic libraries at Cornell University's (New York) Mann Library and elsewhere and presents an overview of changes in services and staff responsibilities needed to address user needs. Sidebar articles discuss Internet access to government information; changing staff roles; geographic information systems; the Mann…

Provides an overview of the IRIS (Intelligent Reference Information System) project at the University of Houston (Texas) libraries; describes CD-ROM database performance tests, user reactions to the CD-ROM network, and a survey of users of an expert system to recommend reference sources; and reports on current activities and future plans.…

Reports on studies conducted to provide an in-depth picture of online catalog use in three aspects of library research: (1) as part of the reference process; (2) as used by unassisted users; (3) as a step in obtaining documents. The research methodology is offered as a model for surveying other library services or products. (14 references) (KRN)

Describes the thinking and research involved in implementing an electronic reference service to Raritan Valley Community College's Library Web Page. Discusses implementation of a jargon-free "Ask a Librarian" service with well-defined procedures and a plan for advertising the service. Ideas incorporated in the procedures and plans are…

Recent technological advances and administrative planning have significantly improved the University of Nebraska-Lincoln's (UNL) ability to provide continuing education courses to students at a distance. The UNL Libraries deliver services in partnership with the Division of Continuing Studies and several departments on campus. This paper focuses…