Kimbel Library launched its mobile environment and ran it in full production for several months yet usage patterns were quite low and flat. The library only saw a substantial increase in usage when new, value-added services were integrated into this platform. Upon implementing and integrating discovery services, chat and SMS capabilities, and…

In an era of exploding online enrollment and tight budgets, Central Piedmont Community College (CPCC) struggles to meet the needs of online students. CPCC librarians went one step towards solving that problem in 2009-2010 by launching an embedded librarian program. CPCC's program became so successful that it struggled to meet demand. In 2013, CPCC…

At the 2011 ALA conference, social media was still a topic of many discussions. For the past few years, librarians have shared their efforts to incorporate social networking applications like Facebook and Twitter as part of library services. Some librarians have taken on the challenge of establishing a social network for their library, while…

The President of ALIA writes about expectations for the Public Libraries Summit, and provides an account of what took place on the day of the meeting, and what has taken place since. In funding terms, the most likely areas of productive engagement with the federal government are considered to be: children, early learning and a literate Australia;…

This book provides a broad, introductory overview of issues affecting the marketing of public library collections, with examples and research results from more than 200 libraries of all sizes. This new edition of the work updates and expands the original, referencing new studies (published since 1992), encompassing more of the literature from…

The number of elderly people in Denmark continues to grow, which means there is an increasing need for special library services to those elderly who are not able to come to the library because of physical or mental limitations. This paper uses the practices of Sollerod Public Libraries (Sollerod, Denmark) to frame the discussion of the following:…

Examines how the libraries of Dade, Broward, and Collier counties have responded with user-centered services to meet the diverse needs of South Florida's Hispanic population. The services are tailored to each system's population, provide services integral to ongoing operations, establish outreach efforts, and bring library services to the people.…

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Presents an analysis of 33 studies on rural information needs of a cluster of three Malaysian villages with no library service. Study found information needs relate to: religious information, family bonding, current affairs, health information, and education. The purposes for seeking information include: fulfillment of need to know, problem…

This document presents a "bibliographic timeline" spanning 25 years of the American Library Association (ALA), Office for Literacy and Outreach Services (OLOS). For each year (1968-1996), one or more major activities, resolutions/ALA proceedings, and/or publications involving library service to the disadvantaged are identified.…

Suggests that work with the labor movement presents an opportunity for libraries to reach deeper into their community of users. Provides examples of library services, both in-house programs and materials and outreach efforts, for the labor community. Notes that the need for library-labor partnerships is as strong as ever. (AEF)

This paper reports case study findings that reveal diverse patterns of library and information services in five selected rural communities in Thailand. The case study involved site visits to examine documents, archival records, and library collections, to conduct individual focus groups and interviews, and to schedule observations. The patterns of…

Discusses how libraries can prepare for today's users in light of increasing technology demands on collections and on users' expectations. Topics include reading habits and literacy; collection diversity; financial support; technology versus more traditional services; marketing strategies, including outreach programs; and considering users as…

Presents guidelines for establishing and maintaining Young Adult services in the library. Discusses identifying the needs of young adults; developing the collection; marketing; programming; school outreach; networking; community visits and raising community awareness; popular culture; staff support and training; and professional associations and…

Presents ways libraries can provide services for refugees. Discusses identifying needs, distributing orientation guides, and collecting foreign-language literature. Libraries can raise awareness through collection development, exhibits, lectures series, locating teaching resources, and creating Web sites. Examples of different patrons include…