This paper reports the findings of a qualitative study that investigated 25 international students' use of online information resources for study purposes at two Australian universities. Using an expanded critical incident approach, the study viewed international students through an information literacy lens, as information-using learners. The…

This paper discusses Web site usability issues. Specifically, it assumes that the usability of a Web site depends more on the perception of the user than on the objectively assessable usability criteria of the Web site. Two pilot studies, based on theoretical notions of uses and gratifications theory and similar theories, are presented. In the…

Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to…

Cognitive and metacognitive demands of initial information gathering for elementary school research assignments were studied for 23 6th graders during think-aloud/concurrent interviews. Results support the view that information retrieval and use in libraries is a problem solving task requiring flexible application of various forms of knowledge.…

Web site usability concerns anyone with a Web site to maintain. Libraries, however, are often the biggest offenders in terms of usability. In our efforts to provide users with everything they need for research, we often overwhelm them with sites that are confusing in structure, difficult to navigate, and weighed down with jargon. Dowling College…

The experiences of novice users (freshman students at Ohio University) searching OCLC's FIRSTSEARCH set of databases were studied. The 13 subjects were asked to complete a search on the FIRSTSEARCH databases; and data were collected through observations, administration of a questionnaire, and a thinking-aloud protocol. Data were analyzed to…

Many of those now accessing archives through online finding aids are encountering primary materials (albeit virtually) for the first time. These users are often unfamiliar with finding aid structure, terminology, and principles. This article reports on a qualitative, exploratory study of a subset of these novice users. The study concentrated on…