Early behavioral intervention (BI), based on the methods of applied behavior analysis, has the strongest and most consistent scientific support as a means of teaching skills to young children with autism spectrum disorder and reducing their restricted and maladaptive behavior. Although individual applied behavior analysis (ABA)-based treatment…

Reports results of materials availability surveys conducted in public library systems and discusses implications of the findings for validity, reliability, and usefulness of fill rates as measures of library performance. A second paper presents another view in defense of fill rates, and responses by both authors are also included. (MES)

Reports results of a survey of library patrons which investigated: (1) reasons patrons choose the public library for popular nonprint materials; (2) whether patrons using the library for nonprint materials tend to use print materials during their visits; and (3) how use of nonprint materials affects patrons' perceptions of their libraries. (MES)

Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

Discusses the use of audiovisual programs to educate students to become library users and develop accepting attitudes toward libraries. Some guidelines for developing positive attitudes are suggested: concentrating on the student population, portraying a comfortable atmosphere, demonstrating library use, and portraying students solving their…

In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

Describes the experiences of the University of Southern California at Los Angeles (UCLA) Biomedical Library in testing MEDLINE on CD-ROM. Preparations for testing are discussed, as well as patron response to the system, measured by evaluation forms, and implications for libraries providing new technological tools for patrons. (MES)

Identifies factors which may account for user dissatisfaction with online public access catalogs (OPACs) and discusses some advantages of OPACs over card catalogs: (1) design for subject searching; (2) flexibility; (3) browsing capability; (4) precision; (5) availability of status information; and (6) development of microcomputer software to…

Examines the reasons why "more" subject access in online catalogs is not necessarily "better" and recommends that librarians prepare a statement informing users of what they need to know before using the catalog and how best to make use of its listing. (EM)

Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian…

Principals who make the decision and investment to produce a school newsletter should follow these guidelines to obtain an informative and attractive product. The first step is to define the purpose of the newsletter, then determine the target audience--probably parents--and write the newsletter with them in mind. Next, decide what the newsletter…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)

The standardized narrative for group orientation tours of a large university library was rewritten as audiocassette script for self-guided tours. Assessment of the audiotaped tour after one semester of use indicated that user reactions were positive and that it reduced the amount of staff time needed for orientation. (EM)

A survey of Library of Congress staff following implementation of four optical disk reader stations measured their satisfaction with training, documentation, equipment and printing, and system reliability and usefulness. Staff found no major flaws with the system, and they saw its usefulness primarily as an access tool. (CDD)