The field of radio network planning and optimization (RNPO) is central for wireless cellular network design, deployment, and enhancement. Wireless cellular operators invest huge sums of capital on deploying, launching, and maintaining their networks in order to ensure competitive performance and high user satisfaction. This work presents a lab…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

Arguing that marketing is a management philosophy that has profoundly transformed the business world and could potentially modify the appearance and delivery of information services, this report describes in broad terms the ways in which the marketing approach may be included as a component in the education of information professionals. The major…

In Fall 1984, the Library User Education (LUE) coordinator of Jerome Library at Bowling Green State University introduced a library research skills component to a writing course required of all undergraduate students. The component consisted of two parts: a self-guided tour with questions, and basic library research skills guides with worksheets…

The emphasis of this text is that the problems of information retrieval are the intellectual ones of subject analysis and description. These problems are not easily solved by technology alone, although certain inroads are being made by knowledge-based expert systems and other computer aids to indexing. Linguistic approaches are also showing…