Descriptor
Author
| Hernon, Peter | 7 |
| Chen, Ching-chih | 3 |
| Nitecki, Danuta A. | 2 |
| Altman, Ellen | 1 |
Publication Type
| Journal Articles | 4 |
| Reports - Descriptive | 4 |
| Reports - Research | 3 |
| Information Analyses | 2 |
| Numerical/Quantitative Data | 2 |
| Opinion Papers | 1 |
| Speeches/Meeting Papers | 1 |
| Tests/Questionnaires | 1 |
Education Level
Audience
Location
| New Hampshire | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedHernon, Peter; Nitecki, Danuta A. – Library Trends, 2001
Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54…
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Planning
Chen, Ching-chih; Hernon, Peter – 1980
This report presents the findings of a study conducted between July and October 1979 to analyze the information needs of New England citizens, their information seeking patterns, and the effectiveness of libraries in meeting those needs. It examines everyday information needs, both occupational and non-occupational, of adult residents from 2,400…
Descriptors: Information Needs, Information Seeking, Information Sources, Library Role
Peer reviewedHernon, Peter – Journal of Academic Librarianship, 2002
Examines questions related to service quality, satisfaction, and outcomes assessment in academic libraries. Relates the literature of library and information science to each concept, identifies major research methodologies used, and offers suggestions for future research. (Contains 65 references.) (Author/LRW)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Research
Peer reviewedHernon, Peter – Government Information Quarterly, 1993
Discusses the explosion of government information in the electronic age, how to guarantee and enhance public access, and how to standardize and seamlessly link information services for better use. Pilot projects to develop governmentwide locator systems or services are described as possible solutions. (Contains six references.) (EAM)
Descriptors: Access to Information, Federal Government, Government Publications, Information Dissemination
Download full textChen, Ching-chih; Hernon, Peter – 1982
This publication, extracted from a full study report, summarizes the development and utilization of an assessment model for the effectiveness of library and non-library network delivery of consumer information. Consumer information is defined as that needed by the general public to resolve problems within the family or household. The network…
Descriptors: Consumer Education, Consumer Science, Financial Support, Information Networks
Peer reviewedHernon, Peter; Nitecki, Danuta A.; Altman, Ellen – Journal of Academic Librarianship, 1999
Reviews the literature of library and information science to examine issues related to service quality and customer satisfaction in academic libraries. Discusses assessment, the application of a business model to higher education, a multiple constituency approach, decision areas regarding service quality, resistance to service quality, and future…
Descriptors: Academic Libraries, Business, Decision Making, Evaluation Methods
Chen, Ching-chih; Hernon, Peter – 1981
In order to identify the information needs of individual residents of the six New England states, telephone interviews were conducted to generate baseline data relating to information providers (e.g., availability, linkage between sources, and institutional barriers to information provision) and information seekers (e.g., problem awareness and…
Descriptors: Access to Information, Community Information Services, Information Seeking, Information Sources
